Quote:
Originally Posted by Thegreatescape
You didn't say that you know more than the engineers or techs???? Then please clarify your statement of "Especially when it turns out that the customer is indeed smarter and more knowledgeable !"
|
OK, an actual example.
The rear cargo light burned out on my old Cherokee Limited. When I was in for some other service, I asked the SA to have the it checked out and replace the bulb if needed.
The SA refused, saying that my model doesn't come with a rear cargo light. I re-explained that I had the top-of-the-line Limited, and it should have every little feature. The SA still refused to even have a tech looked at.
I then asked what is that thing in the rear roof that use to light up when I opened the tailgate? The SA still insisted that my model doesn't come with a cargo light, and continued to refuse to write-it-up.
I eventually had to drag the owner out of his office, and out to my Cherokee. While walking I explained the situation to the owner. When we got out to it, I opened up the tailgate and pointed to the cargo light and said "then what's this?" The owner then had a tech repair it.
Does that clarify my statement about SA's ?