GreenHybrid - Hybrid Cars - View Single Post

Paulgw · #8 (**permalink**) 11-27-2006, 12:55 PM

Quote:

Originally Posted by Paulgw

Thanks everyone, it seems almost certain I must have the XLE Nav unit (something I would not have thought of).

I will discuss with the dealer tommorrow, but I'm sure without input from this forum I would have been fobbed off with some c ock and bull story as to why I do not have the hybrid specific display!
Will let you know how I make out.

Update!

I spoke to my dealer this morning, he called me back with someone from Toyota Canada Technical Assistance on the line. Basically what I was told was YOU ordered the "dealer installed" navigation system, (my only choice as this is the only way they sell it in Canada)! He went on to say dealer installed navigation systems do not include the hybrid displays. Also said the Owner's Manuals you received show the "factory installed" navigation system.

Regardless of what I said he kept inferring than it was my fault because I had ordered the "dealer installed" navigation system! Nowhere in any of the literature I have received including the manuals does it indicate that there is a difference between factory and dealer installations. The Navigation Manual in particular is bilingual, English and French so must have been printed specifically for the Canadian market.

I have now been passed over to the customer help people who have promised to get back to me within five to seven days. However from their attitude so far I am not holding out much hope of getting any satisfaction.