Quote:
Originally Posted by Paulgw
Update!
I spoke to my dealer this morning, he called me back with someone from Toyota Canada Technical Assistance on the line. Basically what I was told was YOU ordered the "dealer installed" navigation system, (my only choice as this is the only way they sell it in Canada)! He went on to say dealer installed navigation systems do not include the hybrid displays. Also said the Owner's Manuals you received show the "factory installed" navigation system.
Regardless of what I said he kept inferring than it was my fault because I had ordered the "dealer installed" navigation system! Nowhere in any of the literature I have received including the manuals does it indicate that there is a difference between factory and dealer installations. The Navigation Manual in particular is bilingual, English and French so must have been printed specifically for the Canadian market.
I have now been passed over to the customer help people who have promised to get back to me within five to seven days. However from their attitude so far I am not holding out much hope of getting any satisfaction.
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Have you heard anything more from Toyota Canada.
I just got back from a meeting with my Toyota dealer here in Calgary regarding the dealer installed NAV and the fact that I feel Toyota has misrepresented it here in Canada. No-one said in any way prior to the sale that the NAV was not the same as the one that comes from the factory.
They fully agreed with me and said that they were not at all happy with the way Toyota Canada was handling this issue. Apparently the NAV for the Camry Hybrid has exactly the same part number as the NAV for the Camry XLE so no "Trip info or Energy Screen".
Unfortunately the bottom line appears to be we are stuck with what we have they are unlikely to change it.
I am also curious as to what you manual is like? The one that came with my NAV system is actually one for a Lexus it not even for a Camry of any kind. I'm told even though the hardware itself is different all the touch screens and NAV functions are the same so this is what you get like it or lump it.