still_steamn,
Was the snow deep enough that you were "high centered"? If the snow was deep enough that snow built up under the center of the vehicle to the point that the tires were essentually off the ground, any 4WD vehicle will get stuck. The wheels may turn, but they get stuck just the same. I have seen this with jeeps and other off road 4WD vechilces before.

We have had a great deal of snow this year in Colorado, including snows of well over 8" - in fact it's snowing again today. And my Lexus RX400h has done very well. In fact I went through a couple of areas where some other SUV's were stuck.

I am not trying to temper you anger - I'd be mad too - I'm just giving the others another point of view.