I picked up my plates this afternoon and asked the service adviser about my head unit and I swear it was like looking at a two year old while asking him his phone number! This guy had no idea what WMA files are let alone MP3's!

His best suggestion was to bring it in one day next week so they can "probe the system...", Like hell I will! I'm going to call around to a few more dealerships before I let anyone just "probe" it, maybe someone else has had a similar problem in my area, if not I'll check one of the units on their lot and compare, then if need be I'll request a swap out.