When we bought the first one last July I knew more about the car than our salesperson, but that was sort of expected because he was an internet sales guy. I think our dealer was up to speed on hybrids, though. When we bought our second TCH about 2 months ago I wasn't there for the pick-up. When I asked my wife if the sales person went over the car's features she said he did. He even took the time to pair her phone with the bluetooth.