Quote:
Originally Posted by flopshot
From what I've heard, the factory pays for it. You don't pay anything to the dealer's service department when the TSB is applied. The dealer then charges Toyota for the work at a pre-determined price. A TSB is essentially a statement from Toyota that there was a design or manufacturing flaw, so the dealer isn't the one who is responsible and therefore shouldn't be penalized.
Think of a TSB as one step below a safety recall... a TSB means that the factory will pay for a repair IF the customer wishes to have that repair done.
|
While I've never had to pay for a repair covered by a TSB, McGyver's description is the more accurate one, IMHO. TSBs are often as simple as revised instructions on how to do pre-delivery inspections. And the customer can wish all they want to have the repair done, but the dealer must verify that the symptoms described in the TSB are being exhibited by the vehicle before they do the wrk.