I'm sorry for the confusion I have caused by stating that it was a TSB.
It is a memo from a Toyota Claims adjuster and came from a secure toyota.ca/portal

I think the memo should never have been given to me from the confusion at Bel Aire Lexus/Toyota I observed. THe memo states

August 2006
To: All Toyota Service Managers
Cc: All Toyota Business Managers

Subject: 0W20 Motor Oil: ECP Claim Eligibility & Process

Effective August 8, 2006, Extra Care Protection claims for Oil and Filter Services utilizing SAE 0W20 Motor Oil will be accepted (provided the vehicle was factory filled with 0W20) and reimbursed at a set higher rate.

While it remains the customer's choice to select 0W20 motor oil or 5W20 motor oil if their vehicle was factor filled with 0W20, your dealership will be reimbursed at a premium rate of $49.95 if a 0W20 Oil & Filter Service is completed.

For proper reimbursement, please insure that when you edit the claim, the standard "COTCI..." part number is entered for the service (no changes here) and please enter $49.95 as the claim amount. The system will verify the eligibility of this vehicle prior to accepting the claim.

We trust this initiative adds value to ECP agreements and will contribute to customer satisfaction.

Best regards,

Jim Ellis. Manager, Service Marketing & Promotion

Ozzie Ercolani, Manager, Warranty Claims
__________________________________________________

As far as I can tell ALL TCH vehicles are factory filled with 0W20 oil. Mine apparently was since I have obtained three changes with 0W20 oil at no charge and have one more to go before I start paying through the nose! If someone will tell me how to attach this bulletin, I will be happy to do so and help cause more confusion at Canadian dealerships since Bel Aire was unaware until I gave them a copy and the Service Manager appeared "Hot Under The Collar" when it was handed to him!