I brought my 2006 Mariner Hybrid in for a 20,000-mile service. One of the items that are supposed to be replaced is the AC filter for the traction battery. When I dropped off the car, I said to make sure the traction battery filter was changed.

I bring the car home, and (of course) the filter is not changed. Needless to say, I am livid. I went back to the dealer and spoke with several people.

The service desk person told me that the mechanic punched in the computer that I have a regular Mariner and that the mechanic did service for a regular Mariner.

The sales manager told me they don’t sell many of the Mariner Hybrids and that the mechanic just forgot to change the filter.

The person at the parts department said they don’t have the filter in stock today.

WTF!

How can I trust this dealership? How do know that the work has been done properly. Did they put the right oil in my car? Did they also forget a new filter? They have lost my trust.

I guess the point of this post is “MAKE SURE SCHEDULED WORK HAS REALLY BEEN DONE”.

I bought the service contract. Is the dealership screwing me out of repair work and charging Ford for the service?

Anyone know a good Ford dealership in the Cleveland area?

Rick