Chris, where (closest major city ) do you live?

I know the best way to figure things out would be to compare yours to a "normal" well operating car. Comparing yours to even my 2005 would be helpful. Any happy owner would be able to tell quickly if something is wrong. Sounds like there is.

The problems with these hybrids are few and far in between.
It does happen, once in a while, by the laws of probability.
I know that does not make you feel better when it happens to your new car. Good luck, and let us now the conclusion to your story. I'd love to take a look/feel of your car if I was close enough to you. -John