He just wedged it with a flat blade. Unfortunatly it moved and some of the rattle reappeared over the summer with expansion / contraction. I had them play with it again, it still rattles some. At this point the only perminate fix is to do the TSB, and remove the entire dash. I am ok enough with the rattle not to let them remove the entire dash, I feel they will mess up somethine else. If you need the TSB number I have it in my glove box, just reply back and I will get you the image.