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Originally Posted by TwoVues
Over the past few weeks we've experienced intermittent periods where the check engine light would come on. It seemed to happen every time we drove through a puddle of water. After a day or so the light would go out and the Vue would operate normally. This was annoying so we took the vehicle to our local Saturn dealer to have it checked out. Well I guess we are joining the new battery team!
The service manager said that we could drive the vehicle until the new battery comes in next week. He assured us that there would be no damaging effects on the system. He said that the computer showed that there were variations in voltage between the battery cells that cause the hybrid system to shut down (a safety feature to prevent damage) on and off. The REAL kicker is that after leaving the dealer the light went out, Auto Stop was working and the Eco light was on virtually the entire trip home. To top everything off, the vehicle has under five thousand miles on it!
Oh well, we knew getting into this first generation Hybrid that there'd be some teething problems. We still love our Greenline.
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When ours bit the big one in November, I too wondered if it was a good idea to continue driving it. My dealer was very gracious and immediately offered a rental while we waited as soon as he noticed my concern.
That's really where customer service makes such a big difference. Being without a car for 11 days is a nuisance, and especially if the car is still so new. By offering a rental and being generally helpful at all times, they made the situation much more bearable.
There is good news in all of this, though--most people who had problems at the very beginning ended up needing a new battery, and once replaced, I haven't read of a single repeat problem.