"You have to wait for the READY light to come on, then you go"

Yep, he was a kid. And I kind of surprised him. I showed up at 08.30 one morning, the poor kid hadn't even figured out his tie knot or how to unlock the showroom door.

I told him my finance requirements, trade-in value, credit score and what color I wanted... then I gave him 90 minutes to get me out the door. 85 minutes later I was driving home in my new car.

I asked him briefly how to access the Blue Tooth setup he just gave me a sheepish look. I told him don't worry about it.

By the way... I tried the same process a day earlier at Claremont Toyota and that poor schmuck was so flummoxed that I had corrupted his scripted greeting and sales process that he just kept babbling at me. After about 20 minutes I thanked him for his time and went home.