Bill Estes Ford in Brownsburg. I wrote them a letter complaining of the scam and the the general manager called my Tuesday and made excuses and apologies for it. Their excuse is they don't see many Hybrids in there! According to him he has had meetings with the service manager to prevent this in the future. I did get my money back for the $57.00 fuel filter change that they said was due at 30K.

I have had no problems with the Escape I just take it there for normal service. I will be taking it to a local non-dealer shop from now on for normal service.

Bob