Quote:
Originally Posted by IndyBob
Bill Estes Ford in Brownsburg. I wrote them a letter complaining of the scam and the the general manager called my Tuesday and made excuses and apologies for it. Their excuse is they don't see many Hybrids in there! According to him he has had meetings with the service manager to prevent this in the future. I did get my money back for the $57.00 fuel filter change that they said was due at 30K.
I have had no problems with the Escape I just take it there for normal service. I will be taking it to a local non-dealer shop from now on for normal service.
Bob
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Not all dealers are crooks of course... I'm not sure going to a non-dealer is the fix...most non-dealers are going to know EVEN less about the hybrids and are even more likely to try to sell you power steering fluid for a vehicle that doesn't have any.
And frankly the proportion of non-dealers that are crooks is likely at least as high as dealers.
Either way.... your best bet is to know your car well and confront them on things that aren't right I'm afraid.
Service writers aren't hybrid trained as far as I know... and most of them don't know anything so you are kind of on your own.