Actually, this is a Mercury dealer. Ford's Roadside Assistance chose them over the Ford dealer in town (weird..). I trusted their judgment. I never even looked at their lot, 'cos I was looking for a Ford. I know they had two Mariner Hybrids last week. My friends bought a Mariner from them and had nothing but praise for the sales dep and the Service dep. I guess I just caught them in a bad week. Apparently they are just extremely busy. I just wish they would have told me that instead of promising they'd get to my car the next day. I don't need a rental car. I have my truck that runs fine (15 mpg thank you very much!). But if you factor the extra gas for the truck into this whole mess, I almost wish they had given me a rental car. It just pisses me off that they did not even offer when they are holding my car for a week and I am entitled to a rental. We did contact Ford several times already. They were supposed to let us know whether or not they are buying the car back. My hubby has talked to them, so I can't say exactly what he was told. If this keeps dragging on, something needs to change. Rental car being the least.
I will also contact the dealer that we bought the car from again to see what they have to say.
Ridiculous situation.