I called Ford of Canada customer service this morning and they denied the existence of any fuel filling problems with Ford Hybrid Escapes and they cannot find and deny the existence of TSB 05-18-04, and service messages 19536 in OASIS and service message 18339. They say they may be American problems but they share a common data base and if it is not in their data base it "doesn't exist". Since the problem doesn't exist according to the Ford Customer Care representative then they can't fix it or offer suggestions to dealers. This attitude seems to permeate the Ford Empire, no wonder they are losing ground to other companies.

Anyone with more recent problems with these "less than full" tanks please let me know what the solution to the problem was. I am off to try and find a bright friendly intelligent Ford Service Manager with in 40 miles.

Rocky near Edmonton