They are wrong about that...
Your engine will run for 3-5 minutes so that it warms up, both the engine and the catalytic converter (they only work well hot) so it's basically pollution control systems doing the initial polluting. Even though your engine is running, the vehicle always starts off using the electric motor (with the engine generating power if it's running).
The only other thing I can think of is if Ford somehow messed with the computer when they sold the vehicle to areas with no pollution laws or something, and it really does only start up for a few seconds, but I still doubt that since it should still warm up the engine a bit so that it's more efficient. Maybe they forgot to mention that one of the conditions for going into EV mode is that the engine and catalytic converter must be warmed up.
Quote:
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If you're driving in heavy city traffic, you could go all day using only electric power.
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That's wrong too. The gasoline engine fires up to generate the electricity needed, so after a rather short time in EV mode, even if you continue to drive slow the gasoline engine will come on.