This is horrible! One red flag after another. I'd have much more respect for these people if they had said, "hey - we're not a hybrid engineering company, so we can't say much about the internal workings of your hybrid. On the topic of oil, we can say that....."

I also REALLY hate it when people who don't own hybrids lecture me about all the pitfalls of owning one. Especially when everything they say is counter to what you've experienced in the car. My CVT is at 40K and doing just fine thank-you-very-much. It's like someone without kids telling you how to be a parent. They're not even aware of how foolish they sound...

...and if they'd lie about that, why should I believe anything else they say?

*** Retired after 65,000 outstanding miles ***