"Stop Safely Now"
#1
"Stop Safely Now"
Anyone seen this message? I got it this morning in my own driveway and the car wouldn't respond to the next 2 or 3 start attempts, but on the next it was fine and it didn't recur. The triangular red warning light came on but the manual's pretty vague about what causes it.
It may have been that I did something a bit unusual: I started and backed the car out of the garage, but the kids weren't ready for school so I shut off the engine again after it had only run about 20 seconds. The message came when I tried to restart about 2 minutes later.
I had the car in the dealer today for another issue (see other thread) and the service guy had nothing to offer except that it's 'one of those hybrid things'.
Colin
It may have been that I did something a bit unusual: I started and backed the car out of the garage, but the kids weren't ready for school so I shut off the engine again after it had only run about 20 seconds. The message came when I tried to restart about 2 minutes later.
I had the car in the dealer today for another issue (see other thread) and the service guy had nothing to offer except that it's 'one of those hybrid things'.
Colin
#2
Re: "Stop Safely Now"
Anyone seen this message? I got it this morning in my own driveway and the car wouldn't respond to the next 2 or 3 start attempts, but on the next it was fine and it didn't recur. The triangular red warning light came on but the manual's pretty vague about what causes it.
It may have been that I did something a bit unusual: I started and backed the car out of the garage, but the kids weren't ready for school so I shut off the engine again after it had only run about 20 seconds. The message came when I tried to restart about 2 minutes later.
I had the car in the dealer today for another issue (see other thread) and the service guy had nothing to offer except that it's 'one of those hybrid things'.
Colin
It may have been that I did something a bit unusual: I started and backed the car out of the garage, but the kids weren't ready for school so I shut off the engine again after it had only run about 20 seconds. The message came when I tried to restart about 2 minutes later.
I had the car in the dealer today for another issue (see other thread) and the service guy had nothing to offer except that it's 'one of those hybrid things'.
Colin
GaryG
#3
Re: "Stop Safely Now"
Ack... if you ever hear a service advisor say, "It's just one of those hybrid things" again, seriously, give the woman/man a weird look and ask, "So, I guess you tell non-hybrid owners who come in with any issues, 'Eh, it's just one of those CAR THINGS...?"
#4
Re: "Stop Safely Now"
I had a similar occurrence on Thanksgiving when I was leaving a friend's house. I started to leave the driveway when my wife remembered that we'd left something, so I quickly stopped the vehicle and put it in reverse (AKA jam and slam). The ICE stopped, the warning came on and the car wouldn't run for more than a few seconds when I tried to restart it. After a couple of tries, I was able to start it long enough to back it into the driveway, and it kept running. I crossed my fingers (we were a good hour away from any Ford dealer who might have known anything about Hybrids) and we started off on a three-hour return trip. Other than the factory Nav unit rebooting a couple of times, the truck has been behaving normally ever since. I didn't take it to the dealer until a month later, so any codes that might have been stored were lost.
#5
Re: "Stop Safely Now"
First post to the forum. Unfortunately it is because I came across this thread...
New '07 FEH 171 miles on the odometer. Just spent 1.5 hours waiting for a tow truck to have the FEH towed to a dealership for this exact problem described.
Wife called me from her office and says she was getting the "stop safely now" message and the car wouldn't run. I called the dealership we purchased from and got a less than helpful tech on the phone who asked me "what do you expect me to do about it, call roadside assistance, that's what it's for." While tecnically correct, his delivery, tone and timing was as though he could care less.
Long story short the FEH is dead, will not move and is sitting at a closed dealership for the evening.
Can anyone with this trouble specify what the repair was?
Thanks for listening.
New '07 FEH 171 miles on the odometer. Just spent 1.5 hours waiting for a tow truck to have the FEH towed to a dealership for this exact problem described.
Wife called me from her office and says she was getting the "stop safely now" message and the car wouldn't run. I called the dealership we purchased from and got a less than helpful tech on the phone who asked me "what do you expect me to do about it, call roadside assistance, that's what it's for." While tecnically correct, his delivery, tone and timing was as though he could care less.
Long story short the FEH is dead, will not move and is sitting at a closed dealership for the evening.
Can anyone with this trouble specify what the repair was?
Thanks for listening.
#6
Re: "Stop Safely Now"
Wife called me from her office and says she was getting the "stop safely now" message and the car wouldn't run. I called the dealership we purchased from and got a less than helpful tech on the phone who asked me "what do you expect me to do about it, call roadside assistance, that's what it's for." While tecnically correct, his delivery, tone and timing was as though he could care less.
I did a similar thing at a dealership in Vermont. Next time I came by I was talking to a different tech... I asked him where the first guy was, he said... "he doesn't work here anymore." I have no idea if I was the last straw, one of many, the guy just quit, etc. But its not something you should have to put up with. Even if you should call roadside assisstance, they are an interface to the customer and should handle the job as such.
I went through two dealerships here in Ann Arbor (won't say which) until I found one that I feel treats a customer properly. And that one is a small little dealership about 15min away. Even with the drive they get my business every time (and I bought the FEH from them).
Last edited by Pravus Prime; 06-07-2007 at 11:30 AM. Reason: Fixed Quote
#8
Re: "Stop Safely Now"
"Stop Safetly Now" can come up for a huge number of reasons. As simple as running out of gas ( or having poor quality gas ) can be one of them. It is impossible to diagnose a problem from this message alone.
#9
Re: "Stop Safely Now"
The fuel tank was full(dealer supplied fuel) and the car would not start over the period of about three hours, with two different keys. The tech I spoke with was less than helpful. And the dealership the car is at now is saying there is nothing wrong with it and no codes were stored.
I will accept that these cars are complicated and rely on sensors and feedback to run. I will not accept that nothing is wrong, or the implication that I had run the car out of fuel. I certainly will not be keeping the vehicle if I have to worry about my family being stranded in it because of an intermittant problem that cannot be diagnosed. Fortunatly I bought it right so I can get out of it easily enough if I have too.
#10
Re: "Stop Safely Now"
So are you saying that there should be more information available? Or that "its just a hybrid thing" and I shouldn't worry about it. I'm confused?
The fuel tank was full(dealer supplied fuel) and the car would not start over the period of about three hours, with two different keys. The tech I spoke with was less than helpful. And the dealership the car is at now is saying there is nothing wrong with it and no codes were stored.
I will accept that these cars are complicated and rely on sensors and feedback to run. I will not accept that nothing is wrong, or the implication that I had run the car out of fuel. I certainly will not be keeping the vehicle if I have to worry about my family being stranded in it because of an intermittant problem that cannot be diagnosed. Fortunatly I bought it right so I can get out of it easily enough if I have too.
The fuel tank was full(dealer supplied fuel) and the car would not start over the period of about three hours, with two different keys. The tech I spoke with was less than helpful. And the dealership the car is at now is saying there is nothing wrong with it and no codes were stored.
I will accept that these cars are complicated and rely on sensors and feedback to run. I will not accept that nothing is wrong, or the implication that I had run the car out of fuel. I certainly will not be keeping the vehicle if I have to worry about my family being stranded in it because of an intermittant problem that cannot be diagnosed. Fortunatly I bought it right so I can get out of it easily enough if I have too.
If your tech is smart, he will call the Ford Hotline and report what happen to you to them. They will give him a recommendation, and a hotline repair number, which should be on the repair receipt when you pick the vehicle up. If you don't see the hotline number on the repair receipt, they didn't call. Something this serious needs to be reported.
See my earlier post in this thread as to the possible causes for the "Stop Safely Now" message listed in the workshop manual. The gas is not a listed problem. BTW, I have a Scangauge and used it to find a code when my FEH displayed "Stop Safely Now" and quit running. My FEH would start back up for a few seconds, and then shut down again. This happen about 5 times, before I gave up and called Roadside Service. My Scangauge did not show any codes during all the restarts. I know my Scangauge works, because I've used it on other vehicles that had warning messages, and have cleared them with it.
GaryG