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Originally Posted by John M. Dwyer
Salespersons can - and frequently do - say whatever they feel the customer will believe to make a sale. But also, they do not know everything and frequently misinterpret the knowledge they do have. (Isn't it strange how often they misinterpret things to their advantage?) I visited three dealerships before finding a salesperson who I felt comfortable with. In our initial conversation, he said "I don't know a lot about hybrids, but I can find the answer to any question you have." That was the right thing to say.
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Good points, and that was indeed a good thing for the salesperson to tell you. Anyone selling hybrids should be TRAINED to know all the details of anything that might come up, including the tax info, the recall, etc. At least print out a news story and have that on hand to give to the potential buyer, just so you'll have something to provide.