I have a printed copy of the TSB you posted in my truck (much appreciated), and was going to pull it out if they said it was fine. I wanted them to look at it before I said anything. I would expect them to know if a software upgrade would fix the problem, or at least I would expect it to be in the diagnosis instructions.

Not sure what they'll do with the unit, but I'd love to keep it to tinker with.

2005 Ford Escape Hybrid - Titanium Green, 4WD, Appearance Pkg, Leather, Nav System