Snazzy, take a deep breath and stay calm.

Being out of the Honda sucks-no two ways about it. Even in the best situations, sometimes firmware cannot be updated and you end up with a "doorstop." It's rare but it happens no matter what the device. Ideally, Honda's regional service center should have sent out a new odometer or computer instead of sending it out to be reprogrammed.

If the dealer is not being cooperative, then ask to speak to the division or regional service manager. However, what they are doing sounds reasonable. If you want, ask the dealer to loan you a Honda instead of a rental. If they have a demo on the lot, they might be more willing and Honda will reimburse them.

If they refuse to give you the division or regional service manager, call Honda in Torrance on the 800 number, give them the VIN and explain the situation.

Tom expalined the other situation they can do and that is very normal as well.

Good luck and please let us all know how it turns out.

Best,

Michael