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Originally Posted by Lilarienne
Norb, perhaps you should investigate your state's lemon laws, as previously suggested.
I cannot imagine why they would use a perfectly good TCH to "scalp" parts from to put into your apparently seriously malfunctioning one. Perhaps you might suggest to them that, all things considered, Toyota might want to trade you a new one for yours, so they can disassemble it for study.
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DITTO! I would start the process, I would also be on the phone with Toyota USA and be dealing with their executive escalation people, remind them of the power of the internet and get names. I would also start drafting a letter to Corporate in Japan.