Re: Warning: Honda Hybrid Battery Warranty!!
Toyota has the same policy. My battery died on Tuesday of this week. They towed it in and said the tests were "just fine" and sent me on my way. They said the re-charged the battery but the charge level was very low so I drove it around to charge it up some more. The battery level looked lower than it ever has but finally started to go up again. My battery died again on Saturday. I called the service department where they told me they cannot replace the battery if it passes the tests. It was also afternoon so they said they had no one to even deal with it until Monday (tomorrow). I asked him if they would replace the battery and he told me if it passes the tests, it will not be replaced. I have two small children and live in Scottsdale where the average summer temperature is 108. It's been as high as 115 this summer. Essentially, I have to risk getting stuck because of this battery again and again if it keeps passing the tests. It's not like I can go out and buy a new battery for this vehicle. I am hamstrung by Toyota. I angrily called customer service and they are opening a case file but this is ridiculous. I was the biggest proponent of hybrids when I bought this car last year. I have told everyone how it's just like owning a regular car which it was until this happened. It is not true and if Toyota does not take care of this problem I will be their biggest public relations nightmare. I bought this car because I thought it was the right thing to do and allowed me to carpool with other families. Now I feel like they are just using me as a guinea pig to figure out the battery issue. It's not just Honda. Apparently, it's industry wide.
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