Re: How to keep customers happy...not
This morning I phoned round five dealers and got the same story. They all said that they had had to phone between half a dozen and a dozen people and tell them their order had been delayed. If every Honda dealer in the UK is having to do that it presumably affects many hundreds if not over a thousand customers.
Probably something like £20 million worth of business. I bet some of those customers will just go to Toyota instead.
Not very clever it seems to me.
|