Glad I have Hondacare and know what I am talking about...

My wife brings in the car this morning. Later, the service manager tells my wife the tech can't duplicate the problem so they can't fix anything if they can't duplicate the problem. Maybe we are hitting the height adjustment when we exit.

I tell him that even if the tech CAN duplicate the problem, how will he know how to fix it? I tell him the conditions it happens in and that I've experienced it whilst driving and that I am giving him the symptoms. I also advise that I checked to see if my leg or my wife's leg hits the lever on exit and that it does not. He admits that he never drove it himself and will have to check with the tech.

I said take it on a 30 minute drive with the seat at the top position and see what happens.

We argue a little; I advise he check for any TSB's and if not, please give me the regional service manager's number or let me call Torrance and I'll investigate as this is a safety issue...he agrees to call the regional service manager.

Long story short, wife picks up the car, he's ordered a brand new seat frame at the advice of Honda Care. We'll arrange a loaner under Honda Care for the day it comes in. He was nice an pleasant to her.

Let everyone know the resolution once it is complete...