As bruceha_2000 says it doesn't matter. I had a warranty alignment done at the "best" service department in the Chicago area (according to the Toyotas Chicago zone office), the Prius Tech did not know that camber could be changed until I showed him and the service writer the repair manual pages. The problem that is going to occur will be that Toyota has a lot more hybrid cars out into the hands of the general public, no longer the hybrid early adopter/enthusiast. As the problems appear and the dealers provide shoddy work the media will get ahold of it and the hybrid bashing will come from a different perspective, the hybrids can't be serviced. It's one thing to counteract the media on hybrid pricing, cost effectiveness, etc. but when the owners have something physical that they can show a problem, it's real hard to counteract that publicity. After all when you say Toyota people think their local dealer, and if he can't....

Wayne