I can't speak for the original poster, but I too find the headrest uncomfortable. But it's not because my head actually rests on the headrest... It's because my head feels like the headrest is too close. I like to sit as upright as possible and I have my seat adjusted accordingly. The headrest in the HCH II has quite a bit of forward lean. This causes the sensation that my head is close but not quite touching the headrest. An occasional bump would sometimes cause the headrest to bump into my head. My solution was to simply reverse the headrest.