This is certainly NOT the way it's supposed to behave, and mine doesn't do this. If you are unsatisfied with the answers the service department is giving you should contact the customer relations manager. If you are still unsatisfied you should contact Toyota at the 800 number. Be sure to write down dates, times and names.

I can't believe they are trying to tell you that this is normal. I also can't imagine the service department at my dealership doing something like this. It's not the way to keep a customer.