Dear Charles,

I don't want to call the wrath of the car gods down on you, but I would strongly suggest you keep good records of each contact with the dealer.

I would guess that CA has a lemon law (NJ, where I live, does and I mediate lemon law cases under it). Here in NJ, if the car is out of service for a total of 20 days in the first 18,000 mi/18 months, there is a prima facie claim for relief under the lemon law.

Record (on paper at least) everything said to you by the dealer in each contact (in person, on the phone) and make note of the number of days that the car is unavailable due to the work being done (e.g., don't count days between the dealer's call saying the car is ready and when you actually pick it up). There may also be a requirement that you send the dealer a "last chance" letter indicating you will provide the car one more time to the dealer to see if it can be fixed. Consult with a local attorney as to the details of your law.

As good as Toyota seems to be about quality and defects, no manufacturer is perfect. If you have a major problem, you should seek relief under the lemon law.

My $0.02

Bill
2007 Magnetic Gray TCH/Nav/Ash Leather
2002 Blue BMW K1200RS
2000 Champagne BMW K1200LT