Quote:
|
Originally Posted by Orcrone
The other night they had a get together for new Toyota owners. Served dinner and went through service and parts procedures. They had a bunch of people from the service department along with a couple of cars (not a Camry) sitting there with their hoods open to go over basic maintenance and field questions.
|
If you don't consider this an "over and beyond" level of customer service, I'm not sure what you are looking for. I wish my Toyota dealership did this type of thing, and I've actually never heard of ANY dealership doing this in my 20+ years of buying cars in both NY and CA. Any dealership that actually fosters a relationship with customers THAT HAVE ALREADY PURCHASED THEIR CARS would go straight to the top of my list, since they already have your money and have no obligation to maintain this relationship.
I filled out my survey and gave my dealership a so-so rating, because the car sold itself and the dealership didn't do any real work, but the finance manager was an idiot. Too bad I couldn't fill out a survey for the other dealership where I test drove the car, because they were extremely helpful and nice, they simply did not have a car on the lot to sell to me. (actually, they did at the time of the test drive, but 4hrs later when I decided to buy it, the car was already sold)