Your dealer is blatantly lying to you. Toyota's recommendations are in the manual. Toyota recommends 5W-20 or 0W-20 for the Camry Hybrid. On page 347 of the manual it says:
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SAE 5W-20 or 0W-20 may be used. However, SAE 0W-20 is the best choice for good fuel ecnomy and good starting in cold weather.
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At my dealership free lifetime oil changes come with all of their vehicles. The free oil would be 5W-20. I'm paying the difference between the free oil and synthetic, about $18 extra, to have them use 0W-20 instead.
Perhaps you should print page 347 of the manual from the iGuide and give it to the service manager.