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Originally Posted by Ian
Tonight they drained my oil and put in the 0W20, with an extra charge of $11 more. They didnot put in labor costs in.
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I would complain to the general manager of the dealership about this extra charge. They didn't put in the oil weight specified by the factory, then the service dept charges you extra money to replace with the correct oil? That's ridiculous. If the GM doesn't refund your money, then take this to the district manager.