He said, "
When I told him it was installed by a certified dealer that honda as well as other car dealerships use in NY" That dont sound like a Honda dealer to me! Certified??? By who and how. Dealers have aftermarket stuff installed by the cheapest ones that will do the work for them. Now had a Honda dealer had this done for him, the dealer would have to be held responsible for getting it right, but he did not say it was done that way.
He is lucky the Honda dealer even agreed to look at it with the added junk!
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Originally Posted by lkewin
Fully Agree with Tigerhoneker (Terry), that you need to confirm the problem is not related to the Alarm Install. However... since the alarm was installed by a Honda dealer, you should be covered. My suggestion is take it back to the dealer, as they have requested, let them run the diagnostics and figure out where the problem is. If the dealer still is less then helpful in resolving the problem and keeps pointing to a faulty alarm install, they should still work to get it resolved. If they do not, then you need to make sure Honda is made aware of this dealers reluctance to help. Here is some contact info for Honda Customer Releations, in case you don't have it handy:
 
By Phone
(800) 999-1009
 By Fax
(310) 783-3023 (24 Hours)
 By Mail
American Honda Motor Co., Inc.
Honda Automobile Customer Service
1919 Torrance Boulevard
Mail Stop: 500 - 2N - 7D
Torrance, CA 90501-2746
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Re: '06 Civic Hybrid - Electrical Problems already?
