Re: 2006 Civic Hybrid Problems (already)
Having worked in the quality and reliabilty area for electronics for several years now, I can tell you that everyone makes mistakes, but the best companies are:
1) The ones that have a good system to gather field reliability data in an efficient and expedite manner.
It is in the manufacturer's best interest (in this case Honda) and the manufacturer's subcontractor that built the defective assembly (Battery? I'm guessing --Maxell) to get the earliest possible warnings about field failures.
2) Once that the root cause for the failure is found, and that a corrective action has been determined, how quickly and least painfully (to the customer) will one implement said corrective action.
We have several Japanese customers for our products, and they are ultra-rigorous and super tough when a field failure is involved. They take failure analysis very, very seriously, and won't let go if they are not satisfied with the analysis.
I would be surprised if your failure has not been discussed already within Honda at least at a VP level.
My advise to you is: KEEP THE HEAT UP! Honda has a reputation to protect. The HCH-2 is Honda's answer to the Prius-2, which is kicking their butt. They cannot afford to blow it, this early in the game.
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