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  #1 (permalink)  
Old 01-23-2006, 11:17 AM
sweetbeet sweetbeet is offline
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Real Name: Cynthia
Location: Ithaca, NY
Hybrids: '05 FEH AWD, '06 Prius
Posts: 255
Default Uninformed sales people - an idea

Lots of people have noted that many car salespeople are less than totally "up to speed" on hybrid tech. Here's an idea - suggest that they check out GH! I mentioned GH to the guy who sold me my Prius (not to say he wasn't knowledgeable, actually I hardly let him get a word in edgewise about the car itself, so I don't really know...), and he has informed me that he DID check it out, and he thinks GH is great (as far as I know he's lurking now... Hi, Dan!)!

If we can get all the salespeople to just read what's available HERE about the cars they're selling (and competing against), it would help a lot, no?

.


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  #2 (permalink)  
Old 01-23-2006, 11:40 AM
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bluesesshomaru17 bluesesshomaru17 is offline
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Real Name: Shaun
Location: North Central Florida
Hybrids: 2005 Honda Civic Hybrid CVT
Posts: 233
Default Re: Uninformed sales people - an idea

I suggested to the salesperson who sold me my HCH (at Toyota) to inform all the Hybrid buyers of this site, and in the long run would make them happier with thier purchases. It isn't just Hybrids though, I usually know 10x more about any car than nearly anyone in the dealership ... especially if you put me at a Mazda dealership and talk rotary whether it be RX-8 or RX-7. It is thier business (for most around here) to drown you to death on pointless information and constantly repeat themselves and say the same things over and over and be redundant hehe . They fill the void of silence but I wish they would be quiet if they don't know anything ... I end up tuning them out anyway. I am visiting the dealer that sold me the car today or tomorrow so I will re-emphasize, and stop by the Honda dealer to inform them as well. I feel they can always call up the past customers and suggest it. I would welcome a purely non-sales call from a dealership. I would be suprised at them wanting to be helpful for no other reason than that itself (and in turn would win my future business). I think personally spreading the word to owners we see and getting our local dealers involved is an easy act that has great benefits imho. The side benefit is the salespeople will know more, and in turn sell more ... but having more people of various driving situations and attitudes, giving us more datasets, more ideas, more everything ... is the goal I am working on.

.

Hybrid Cars Mileage
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  #3 (permalink)  
Old 01-23-2006, 12:53 PM
John M. Dwyer John M. Dwyer is offline
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Real Name: John M. Dwyer
Location: Southeast Michigan
Hybrids: '06 FEH
Posts: 194
Default Re: Uninformed sales people - an idea

As I mentioned elsewhere on this forum, I visited three dealerships before I found a sales rep that I felt comfortable with. He was not particularly hybrid-wise, but he impressed me with his willingness to listen and to get answers to questions I had.

After my purchase, I did mention GH to him. He wrote it down. I haven't seen him since, so I don't know if he ever lurked.

Incidentally, his name is Myron Kar. Isn't that a great name for an automotive salesperson: My Kar?

.

'06 FEH 2WD "Sainte Marie"
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Old 01-23-2006, 04:05 PM
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bluesesshomaru17 bluesesshomaru17 is offline
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Real Name: Shaun
Location: North Central Florida
Hybrids: 2005 Honda Civic Hybrid CVT
Posts: 233
Default Re: Uninformed sales people - an idea

My salesman's name was Sherlock

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Old 01-23-2006, 04:54 PM
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Sledge Sledge is offline
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Real Name: Bubo scandiacus
Location: Saginaw, MI
Hybrids: 2006 Honda Civic Hybrid
Posts: 610
Default Re: Uninformed sales people - an idea

My salesman is a good guy. He knows me fairly well and admitted to me right up front that I probably knew more about hybrids than he did. He was right

.



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Old 01-24-2006, 07:21 AM
kdhspyder kdhspyder is offline
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Real Name: Bob Fogarty
Location: Two miles N of the technology 'center-of-the-world' in 1903, on the Outer Banks of NC
Hybrids: 05 Prius Seaside AM
Posts: 204
Default Re: Uninformed sales people - an idea

This statement is nearly 100% true.
The two most important factors encouraging a person to decide on a specific vehicle at a specific location are:
1) the salesperson - pro or con
2) emotion at that specific time.

That being said knowledge of the product is part of factor #1 which can encourage an increase in factor #2.

Noone, other than an existing owner, has ever come into our dealership and been more familiar with the Prius than I.

.


Lifetime fuel usage: 2.1 GPC ( 1.99 recent )
PokerPrius - 2005 Seaside AM

Last edited by kdhspyder : 01-24-2006 at 07:24 AM.
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  #9 (permalink)  
Old 01-24-2006, 10:50 AM
John M. Dwyer John M. Dwyer is offline
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Real Name: John M. Dwyer
Location: Southeast Michigan
Hybrids: '06 FEH
Posts: 194
Default Re: Uninformed sales people - an idea

Quote:
Originally Posted by kevin_psx
How to sell a car w/o any knowledge:

- "Wow. That's a sweet color. Beautiful!"

- "I bet when you ride around in this, the women will notice you."

- "This car just screams independence for a career woman such as yourself."

- "Check out how many soccer balls this car holds. Plenty of room for the kids too."

- "Wow. Listen to that engine. Makes you feel powerful."

- "The bigger you are, the safer you are. This Ford Monster will make you & your family feel secure."


Salespeople don't sell with facts. ---Facts are boring--- Salespeople sell with emotion. As I was trained - "Facts tell. Excitement sells."
These approaches, and others, are the reason I have walked out on some salespersons. Perhaps it is just because I am a *hard read* and get misjudged. But I suspect that most of us in GH and a growing number of consumers in the general population find such *sales* statements a real turn-off.

.

'06 FEH 2WD "Sainte Marie"
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