Quote:
Originally Posted by skywagon
I know of at least five cases where they scream abuse and have not covered the nav screen when cracks. The customers have had to find units from wrecked vehicals on e-bay. these screens are very fragile so watch what you do with them. 7K for a new screen. 
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I guess that's 5 cases of people not being able to make an effective case. And one case, as in the Lexus board you pointed out was user error- "My fault I just pushed too hard trying to enter information into Navagation system." So that is not related to warranty coverage.
Something similar to that (not cold related) that happen to my co-worker (Honda). The display "wore out"/disorted at one point. Got it replaced just fine.
A different friend has his go kaput, and they dealer cried "abuse" (GM). He went to small claims and won easily. The bonus was sending the police over to collect the judgdement. Suddenly everything got taken care of nice and quick.
Small claims court goes up to $5,000K...not 7K, but close. You could do separate claims for the navi and the labor to install.
If you've damaged it through negligence, that is one thing, but if it's through normal use, then it's on them to fix.