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Toyota Camry Hybrid The best-selling car in America.

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  #1 (permalink)  
Old 08-03-2007, 01:00 PM
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Mainer Mainer is offline
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Default TSB - Dumb Question

Who pays for the work if Toyota has issued a TSB? Is it related to whether it is under warrantee?

Thanks

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Old 08-03-2007, 02:24 PM
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Default Re: TSB - Dumb Question

I have no direct knowledge about Toyota, but the industry in general issues TSB's without any connection to warranty coverage. Sometimes TSB's are issued when failure trends turn up or when an improved service method is developed. sometimes they are used for "fix-on-failure" campaigns where you only get the fix, once you've had the failure.
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Old 08-03-2007, 04:02 PM
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Default Re: TSB - Dumb Question

Some manufacturer's TSBs that I've seen indicate that during the warranty period the customer will not be charged, and after the warranty period the dealer is instructed to contact the manufacturer before doing the work.

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Old 08-03-2007, 06:51 PM
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Default Re: TSB - Dumb Question

Quote:
Originally Posted by Mainer View Post
Who pays for the work if Toyota has issued a TSB? Is it related to whether it is under warrantee?

Thanks
From what I've heard, the factory pays for it. You don't pay anything to the dealer's service department when the TSB is applied. The dealer then charges Toyota for the work at a pre-determined price. A TSB is essentially a statement from Toyota that there was a design or manufacturing flaw, so the dealer isn't the one who is responsible and therefore shouldn't be penalized.

Think of a TSB as one step below a safety recall... a TSB means that the factory will pay for a repair IF the customer wishes to have that repair done.

.

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Old 08-03-2007, 07:29 PM
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jay_man2 jay_man2 is offline
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Default Re: TSB - Dumb Question

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Originally Posted by flopshot View Post
From what I've heard, the factory pays for it. You don't pay anything to the dealer's service department when the TSB is applied. The dealer then charges Toyota for the work at a pre-determined price. A TSB is essentially a statement from Toyota that there was a design or manufacturing flaw, so the dealer isn't the one who is responsible and therefore shouldn't be penalized.

Think of a TSB as one step below a safety recall... a TSB means that the factory will pay for a repair IF the customer wishes to have that repair done.
While I've never had to pay for a repair covered by a TSB, McGyver's description is the more accurate one, IMHO. TSBs are often as simple as revised instructions on how to do pre-delivery inspections. And the customer can wish all they want to have the repair done, but the dealer must verify that the symptoms described in the TSB are being exhibited by the vehicle before they do the wrk.

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Old 08-04-2007, 05:02 AM
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Default Re: TSB - Dumb Question

The dealer confirmed that the two TSBs that I requested will be done at no cost to me.

They were the brake squeal in reverse and the center console squeak.

So if anyone asks, squeaks and squeals are covered

Thanks everyone

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2007 Camry Hybrid - Titanium Metallic - sunroof, heated mirrors, mud flaps and body side molding.

2004 Honda Pilot EX- Midnight Blue (another great car!) http://www.hondapilot.org/
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