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WSJ: Dear Valued Hybrid Customer

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  #1  
Old 12-01-2005, 12:01 AM
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Default WSJ: Dear Valued Hybrid Customer

A capitalist's satirical, one dimensional view (economic view) of Toyota's hybrid technology . . . nothing that most of us haven't heard at one point or another.

Business World / By Holman W. Jenkins Jr., as published in the Wall Street Journal on Wednesday, November 30, 2005

Dear Valued Hybrid Customer . . .

We at the Toyota Motor Corporation are writing to address certain misconceptions that have arisen about your Toyota Prius model, which we are proud to note is driven by many celebrities, including Prince Charles and HBO's Larry David.

Our pioneering gasoline-electric hybrid, introduced in 1999, has become an object of adoration to the world's enlightened car buyers. Our competitors, including America's Big Three, are rushing out hybrid vehicles of their own. Unconfirmed media reports say that we at Toyota intend to double our hybrid output to 500,000 vehicles next year. Along with other members of the auto industry, we will be lobbying for tax breaks and HOV privileges for hybrid vehicles.

However, any romance entering its seventh year tends to go stale. Some purchasers have begun to question the practical value of our Hybrid Synergy Drive technology. You may be aware that a survey by Consumer Reports found that our vehicles acheive considerably less mileage (26% less) than the sticker rating implies. This has led to some unflattering media stories.

Let us assure you that the Prius remains one of the most fuel-efficient cars on the road. Toyota applauds you willingness to spend $9,500 over the price of any comparable vehicle for the privilege of saving, at current gasoline prices, approximately $580 a year.

And should the price of gasoline rise to $5, after 10 years and/or 130,000 miles of driving, you might even come close to breaking even on your investment in hybrid technology.

We recognize that our customers have an "emotional" relationship with their vehicles. This transcends even the regrettable truth that driving a fuel-efficient car does not yield any substantial benefits for society if it doesn't save the owner money.

Contrary to any loose statements made by our marketing partners in the environmental community and media, petroleum not consumed by the Prius is not "saved." It does not remain in the ground. It is consumed by someone else. Greenhouse pollutants are released. Also, please note that the warranty and owner's manual say nothing about reducing America's dependence on foreign oil. This is not an oversight. The Prius is an "oil-dependent" vehicle. It runs on gasoline, supplied by the same world market that fuels other vehicles.

The Toyota Corporation regrets any misunderstanding our marketing may incadvertently have caused (or may cause in the future).

We share your belief that the days of the internal combustion engine are numbered. Further research by our economists suggests this will happen when the price of gasoline rises high enough to make alternative technologies cheaper than gasoline-powered cars.

We at Toyota want you to know we recognize this effect and have taken steps to compensate with the rest of our vehicle lineup.

Our 2006 Tundra pickup will be equipped with Toyota's new eight-cylinder engine, making it every bit as much of a gas guzzler as any American pickup. We are also redirecting our efforts to use our Hybrid Synergy Drive to increase power output rather than reduce gasoline consumption.

Take our new hybrid SUV, which produces 38 more horsepower but gets the same mileage as our conventional version. A New York Times review wrote, "One question lingers after driving the 2006 Lexus RX400h: How did it come to this, that Toyota is now selling a hybrid gas-electric vehicle with no tangible fuel economy benefits?"

We hope this corrects any misimpression caused by our latest slogan ("Commute with Nature"). Hybrid technology is not "green" technology. Like heated seats or flashy exterior trim, it's merely an expensive option that generates large markups for Toyota Corporation and its dealers.

You will share our pride in the latest figures from J.D. Power & Associates, which show that the Prius continues to move off a dealer's lot in just eight days, compared to 36 days for a Honda Civic hybrid. Clearly, our customers are willing to pay handsomely for the privilege of showing themselves behind the wheel of so conspicuously virtuous a vehicle.

But we are also a far-seeing corporation. We recognize that the Prius's distinctiveness may be a wasting asset for reasons outlined in this letter. Other motorists may see the Prius operator and think "sucker." Our lawyers advise us this may affect your car's resale value. Toyota regrets any inconvenience.

We want you to know that Toyota remains committed to advancing hybrid technology just as long as our customers are willing to make it worth our while. Out esteemed competitor, Nissan's Carlos Ghosn, was recently quoted as saying, "There's such a buzz today that no CEO of a car manufacturer dares to say his real opinion of hybrid because he's accused of being retarded."

Another esteemed competitor, GM, has suggested that hybrid technology is best deployed in city buses, where large fuel consumption and stop-and-go driving might actually make it economically sensible.

These are just two examples of the short-sighted, stick-in-the-mud marketing instincts of our fellow automakers that are helping to make Toyota the largest car company in the world.

Yours Truly, the Toyota Corporation
 
  #2  
Old 12-01-2005, 07:08 AM
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Question Re: WSJ: Dear Valued Hybrid Customer

Wow. Where does all of this anti-hybrid anger come from? What causes normally intelligent people to say that I could get an equivalent non-hybrid car for $9500 less than I paid for my Prius? As far as I can tell, there's no non-hybrid midsize car that has traction control, climate control, just about every airbag in the book, HID lamps & fog lights, keyless doors & start, fits two car seats and a double stroller, etc. for $14500. Not to mention getting 49.8MPG over the 22,000 miles I've put on it. If anyone finds one, let me know!
 
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Old 12-01-2005, 07:17 AM
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Default Suggestion....

Open up a Fiction/Joke forum at GreenHybrid and move this thread to it.
 
  #4  
Old 12-01-2005, 08:22 AM
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Default Re: WSJ: Dear Valued Hybrid Customer

Good idea Chuck! Man what an idiot he is.
 
  #5  
Old 12-02-2005, 12:37 AM
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Default Re: WSJ: Dear Valued Hybrid Customer

It always makes me laugh when people compare fully loaded hybrids to bare bones entry level vehicles.

Like my friend at work sending me an article which compared the bare-bones entry level Corolla (not even power windows) to the Civic Hybrid.....

Originally Posted by Erodommoc
Wow. Where does all of this anti-hybrid anger come from? What causes normally intelligent people to say that I could get an equivalent non-hybrid car for $9500 less than I paid for my Prius? As far as I can tell, there's no non-hybrid midsize car that has traction control, climate control, just about every airbag in the book, HID lamps & fog lights, keyless doors & start, fits two car seats and a double stroller, etc. for $14500. Not to mention getting 49.8MPG over the 22,000 miles I've put on it. If anyone finds one, let me know!
 
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Old 12-02-2005, 11:19 AM
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Default Re: WSJ: Dear Valued Hybrid Customer

Originally Posted by blueskies
It always makes me laugh when people compare fully loaded hybrids to bare bones entry level vehicles.

Like my friend at work sending me an article which compared the bare-bones entry level Corolla (not even power windows) to the Civic Hybrid.....


The other thing is that you can bet your bottom dollar that the WSJ writer wouldn't consider his BMW a "waste of money" even though it costs $40,000 more than a Toyota Echo, and $30,000 more than an Accord.

Personally, I'd rather spend $21k for a car with a Star Trek propulsion system than $21k for some "upscale" sedan that boasts leather seats and turbo read-window defoggers (big whup!). But to each his own.

The WSJ writer just doesn't get that people spend money on things they want. Period. If people didn't want hybrids, you can bet Toyota, Ford, and Honda would stop making them.
 
  #7  
Old 12-03-2005, 10:42 AM
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Default Re: WSJ: Dear Valued Hybrid Customer

Contrary to any loose statements made by our marketing partners in the environmental community and media, petroleum not consumed by the Prius is not "saved." It does not remain in the ground. It is consumed by someone else. Greenhouse pollutants are released. Also, please note that the warranty and owner's manual say nothing about reducing America's dependence on foreign oil. This is not an oversight. The Prius is an "oil-dependent" vehicle. It runs on gasoline, supplied by the same world market that fuels other vehicles.
So I guess we should all drive Hummers and leave all our lights on 24/7? After all, the energy is going to get consumed anyway, right?
 
  #8  
Old 12-03-2005, 03:00 PM
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Default Re: WSJ: Dear Valued Hybrid Customer

That was, without question, the worst part of that article. The notion that conservation is pointless because it will get used some day anyway. By that logic, you shouldn't save any money either because you'd just spend it some day. Forget that "retirement" thing people talk about, that's just big business hype! Spend today like tomorrow will never come! Honestly, it's strange to see a financial journal write such an absurd thing.

Anyway, Toyota issued a reply a couple days ago:

November 30, 2005

To the Editor:

On November 30, Holman Jenkins took the liberty of posing as a member of Toyota Motor Corporation to write an amazingly inaccurate article for your op-ed page regarding Toyota's hybrids.
As a Managing Officer for Toyota Motor Corporation, I'd like to take this opportunity to set the record straight.
Toyota is committed to hybrid technology because it makes sense for our customers, for our dealers, for society, and yes, for our business.
The Prius has captured minds and market share because it provides a sensible alternative for people looking for a mid-sized passenger sedan that offers twice the fuel economy and tremendous environmental benefits. Our Highlander Hybrid and Lexus RX 400h SUVs offer significant fuel savings compared to the V8 SUVs people are trading in, not to mention being 80 percent cleaner for smog-forming emissions.
Mr. Jenkins used some very inventive math to try to make the case against hybrids, including saying a comparable car to the Prius costs $9500 less. That's just plain wrong. I'd like to provide some different numbers that speak to the real heart of this matter ie: customer acceptance. This year, a Consumer Reports survey of more than 250,000 car owners ranked the Prius as the most satisfying vehicle, with 94 percent saying they'd buy one again.
Another significant number is 100 million that's the gallons of gas we estimate our U.S. hybrids have saved since the Prius debuted in 2000. That's enough to fuel a fleet of 200,000 delivery vehicles for a year.
As much as I'd like to take credit by saying we are brilliant marketers and have painted a green picture to sell our products, the people who purchase our vehicles know the truth, our cars tell the story for us. And we believe they will continue to do so, which is why we're introducing a hybrid version of the Lexus GS next year, as well as putting a hybrid powertrain in America's most popular car, the Camry.
We understand that Mr. Jenkins and other naysayers will continue to target Toyota as the leader in hybrid technology because innovation and technological progress can be intimidating for some people. That's what the free market and free speech are about. Ultimately, consumers know what's best for them and they will make the choice with their pocket books. When they do, we certainly hope they'll continue to choose one of our hybrid products.

Sincerely,

Jim Press
Toyota Motor Sales, U.S.A. President and Chief Operating Officer
Managing Officer, Toyota Motor Corporation
 
  #9  
Old 12-03-2005, 05:31 PM
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Default Re: WSJ: Dear Valued Hybrid Customer

Toyota made an excellent response, although it was very restrained. I would not have thought it undignified if Toyota made a stronger reply....
 
  #10  
Old 12-04-2005, 04:35 PM
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Default Re: WSJ: Dear Valued Hybrid Customer

Yep... these reviewers make a huge fuss about how quiet a vehicle is, yet they make absolutely no mention about it when doing a comparison....

Originally Posted by AshenGrey
[/color]

The other thing is that you can bet your bottom dollar that the WSJ writer wouldn't consider his BMW a "waste of money" even though it costs $40,000 more than a Toyota Echo, and $30,000 more than an Accord.

Personally, I'd rather spend $21k for a car with a Star Trek propulsion system than $21k for some "upscale" sedan that boasts leather seats and turbo read-window defoggers (big whup!). But to each his own.

The WSJ writer just doesn't get that people spend money on things they want. Period. If people didn't want hybrids, you can bet Toyota, Ford, and Honda would stop making them. [/color]
 
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