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  #1  
Old 02-06-2012, 08:19 AM
Yes, it's cold
 
Real Name: Scott
Location: Eagle River, Alaska
Hybrids: Ford Escape 2007
Posts: 47
Default Ford not honoring warranty on Ford Escape Hybrid

I have a 2007 Ford Escape Hybrid that recently had a hybrid-related part replaced for over $900. It is a warranty item that Ford has refused to pay for. There is a lengthy discussion titled Battery Cooling Fan Failure in the Ford Escape Hybrid section detailing this problem that I and others have had with our Ford hybrids. For anyone considering buying any Ford hybrid, you may want to read up on this problem first.
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  #2  
Old 02-15-2012, 04:46 PM
Yes, it's cold
 
Real Name: Scott
Location: Eagle River, Alaska
Hybrids: Ford Escape 2007
Posts: 47
Default Re: Ford not honoring warranty on Ford Escape Hybrid

After weeks of headaches and calling multiple Ford offices/people, Ford finally agreed to honor the battery cooling fan replacement warranty. In the warranty discussion that I referenced in my original post, you can find what lead up to warranty work being covered and I will be posting a lessons learned in the coming days. But the bottom line is that just because the dealer or Ford tells you that something isn't covered by the warranty doesn't necessarily mean that what they are saying is true.
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  #3  
Old 02-15-2012, 05:13 PM
Ridiculously Active Enthusiast
 
Real Name: Bill K
Location: Southwestern Pa
Hybrids: 2005 Escape AWD
Posts: 1,727
Default Re: Ford not honoring warranty on Ford Escape Hybrid

This is what one views ordering via Ford parts:
Click the image to open in full size.
This information can be confusing to those that do not own a FEH. The part number is the same for 2005-07 and I assume for later models.

.

2005 4WD Escape Hybrid

Best Interstate tank trip E20 MPG 34.6 for 271 miles along I-80 in Indiana and Ohio. May 2008

Best multiple road tank trip E20 MPG 36.2 for 202 miles in Southwestern Pa. July 2008.

Best multiple road tank trip E50 38.1 MG for 246 miles in Northern Wisconsin Aug 2012
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  #4  
Old 02-16-2012, 10:14 AM
Red Red is offline
Pretty Darn Active Enthusiast
 
Location: Roswell, GA
Posts: 321
Default Re: Ford not honoring warranty on Ford Escape Hybrid

I will guess that when the dealership enters 10c659 in the warranty system, it is not recognized, so they assume it is not a covered component. As I recall, when they used the battery pack base part number, it is covered. Someone at Ford should update the warranty files to include this repair kit and stop the confusion.

.

Red
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Old 02-16-2012, 10:14 AM
 
 
 
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08, 2007, 2008, battery, cooling, covered, esape, escape, excape, fan, ford, hybrid, pennsylvania, recalls, warranty

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