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Conversation Between GaryG and TLCinAZ

Conversation Between GaryG and TLCinAZ
Showing Visitor Messages 1 to 1 of 1
  1. 04-14-2012 08:15 PM - permalink
    Hi Gary. You're clearly a great resource on this site, so I hope you can help me. I've only had my 06 Escape HEV (85k miles) for about 6 weeks, and I love it! But this week the wrench light started coming on intermittently, then after I've been driving for a while it won't go into EV mode (the engine doesn't shut off, tach stays at 1). So, dealer pulls codes P0A81 and B1239 and says I need a new cooling fan and a new blend door actuator. Seems odd to me that both would go out at once, but whatever. Searching about this stuff brought me to this site, which has been very informative.

    However, the dealer says the battery cooling fan isn't covered under the warranty. As I've read, this happens often...but some people manage to get it covered. I completely agree that it's part of the battery pack which is covered, and it's a unique component to my hybrid. Now that it's external in new models, the cooling fans are listed in the warranty, so that same component should be covered in mine. I called Ford and they say it's up to the dealer to diagnose what repair is needed and if it's a warranty item. I'm ready to scream. I just bought the car and they're asking for $1300 to fix both items.

    I'm wondering if you know of any dealers in Arizona or surrounding states that have covered these repairs, or if you have any guidance on what to say to the dealer to get it covered. I've mentioned the wording in the service manual, and the new warranty listing the fan, etc. but they say they put the part number in the computer and it's not covered. Someone mentioned putting in the battery part number and getting it covered, but I'm not sure how they do that without actually ordering a battery.

    Ford cited some TSB from 08 that says to replace the fans with the specified kit and that it's only covered under the bumper to bumper warranty. I'm trying to go up the ladder, and considering calling another dealer, but it's not looking good.

    Of course, the car seems to be working fine again...I can see the blend door is opening, it's going into EV mode, etc. Yet the wrench came on again. So I don't really know which part is actually bad. It's very frustrating, especially since I'm not really able to work on anything myself.

    Can you help me? I'd even be willing to pay for the actuator if they covered the fans. I saw something online about how to do it yourself, so if they don't cover it I'm considering having someone do it for me. In which case...do you know a good source for the parts?

    Sorry this is so long. I really appreciate your time, and I hope you can help.

    Thanks!
    Tanya

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