Poor Customer Service - Wood Dash Pros - Dash Kit
 

For three months I've been trying to get a piece missing from my Sherwood Dash kit.

I have two wrong pieces and now . . . silence.

FYI . . . look at alternatives before buying.

Wood Dash Pros are not "pros" when it comes to customer service.:angry:

Ed

Re: Poor Customer Service - Wood Dash Pros - Dash Kit
 

I know the feeling. I bought some pieces this guy had left over from a kit he installed. Got them really quickly. Wanted 1 more piece that he said I could purchase separately. Send a check on Jan. 8th. He confirmed he received my money but I still haven't received my part. Looks like another phone call is in store on Monday. :angry:

Re: Poor Customer Service - Wood Dash Pros - Dash Kit
 

Finally got a reply from Mark at Wood Dash Pro. He said that individual pieces and take a while to get for some reason. He has been trying to contact Sherwood about our parts and is waiting for an answer. Hopefully, not much longer.

Re: Poor Customer Service - Wood Dash Pros - Dash Kit
 

Frank -

Did you get your piece? I haven't heard or gotten anything.

Ed

Re: Poor Customer Service - Wood Dash Pros - Dash Kit
 

Nope, not yet. Sent another eamil a couple days ago. No answer yer. Been 2 months now. Figured I try and call him again next week.

Re: Poor Customer Service - Wood Dash Pros - Dash Kit
 

Well, I got a response (see below) from Mark Lane of Wood Dash Pros. In it he quotes a "policy" wherein he absolves himself of any responsibility.

He says that I installed the kit prior to inspecting it. WRONG. I took inventory of the parts prior to any installation. At that point, I informed him of the missing piece. He had Sherwwod ship another piece but that was a wrong piece. After I told him that it was the wrong piece, he shipped out another piece from his inventory. That piece was also incorrect. The "inspect before install" rule didn't stop him from sending me two wrong pieces before he got tired of dealing with me.

His rationalization was that shipping out two wrong pieces should make me happy. WRONG!

I attempted to contact Sherwood and they have not responded. I guess they leave it to their dealers to deal with their mistakes.

So to repeat my original warning:

Wood Dash Pros are not "pros" when it comes to customer service. :angry:

"Ed in regards to your missing pc. After reviewing my policies regarding missing or damaged pc's I have decided that the flat pc's I sent to you as a replacement to the missing pc. is sufficient replacement. And no further parts will be sent. Because the kit was installed prior to inspecting the contents for accuracy all claims are void. However in an effort to accomidate you, I did send you the above mentioned replacement parts as a courtesy. All claims must be made prior to installing any parts. Therefore, please consider this case closed."



Mark Lane

www.wooddashpros.com

Re: Poor Customer Service - Wood Dash Pros - Dash Kit
 

I got an email from Mark today also. He is returning the money I sent him for the one piece I wanted. I didn't buy my kit from him, I just wanted one piece to go with the pieces I already had. Maybe I'll try again at a later date.

Re: Poor Customer Service - Wood Dash Pros - Dash Kit
 

Frank-

Hope you do get your money back. In your case, except for the time, you broke out even.

In my case . . . does two wrong pieces make me even?

Ed

Re: Poor Customer Service - Wood Dash Pros - Dash Kit
 

Not to go off topic, but Ed's list of modifications includes a sliding center armrest. Can someone give a good detailed description of what this is and how it works? My wife is pretty short and the standard armrest in our 09 TCH isn't forward enough for her to use, so if this is what I think it is I need to see where I can get one.

Re: Poor Customer Service - Wood Dash Pros - Dash Kit
 

From: Mossy Toyota $201.74 incl shipping

Ash Grey / Leather [check with dealer for other options]

Toyota Part No 060T/5890506210B0 Door Sub-Assy, Console

http://i530.photobucket.com/albums/d...rmRestBack.jpg

Arm Rest Back

http://i530.photobucket.com/albums/d...estForward.jpg

Arm Rest Forward