FEH & MMH owners with NAV radios...
Have any of you had any contact with Ford/Mercury regarding the salesmen, website, brochure, window sticker claims that the Nav radio can play MP3's and is Sirius compatible? I know some people have tried to go through Visteon or their dealers, but this is probably something that needs to be addressed to Ford directly. They advertised a product as having features that IT DOES NOT HAVE. I for one would like it to be addressed properly....either provide me with a Hybrid/Nav system that plays MP3's and is Sirius ready or give me my $1000 back.
So, what is the best approach? Letter writing? Petitions? Phone calls? If only a couple of people complain we'll get nothing, and I'm not about to hire a lawyer to fight Ford....and a class action suit will only get money for the lawyers and we'll all get 3 free oil changes or some BS. How many of you out there are in the same boat? |
Re: FEH & MMH owners with NAV radios...
We pretty much all are.... and probably in 2 years or so we'll all get a letter from some class action suit that someone filed and an offer for a free "ice cream cone" while the lawyers get $40,000,000 in fees.
Other than that.... I'm not sure we'll get much relief. I've rarely heard of any company volunteering something for that kind of issue until they get sued. |
Re: FEH & MMH owners with NAV radios...
As I see it on the Ford Website, it is not the Hybrid Energy Audio & Navigation System (no mention of MP3/Satellite) that has these capabilities but the 320-watt Audiophile 6-disc in-dash CD system with 7 speakers (Satellite and mp3 capable). This is copied from Ford's site - don't know what your salesman told you.
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Re: FEH & MMH owners with NAV radios...
Originally Posted by VietVet'67
As I see it on the Ford Website, it is not the Hybrid Energy Audio & Navigation System (no mention of MP3/Satellite) that has these capabilities but the 320-watt Audiophile 6-disc in-dash CD system with 7 speakers (Satellite and mp3 capable). This is copied from Ford's site - don't know what your salesman told you.
Well, I just composed a letter to Ford Motor Co addressing my concerns. We'll see what, if anything, they have to say. |
Re: FEH & MMH owners with NAV radios...
I buy new cars so rarely that I do a lot of research before taking the plunge. I knew the features of the various radio options before going to a single dealership, and knew I wouldn't be getting MP3 capability with the top tier (Nav) radio in the FEH. While that's one of my "pet peeves" because I feel the top tier radio should absolutely support MP3 CDs, I knew it going in. Good thing, too, because my salesman knew less about hybrids or the FEH in particular than I could have ever imagined.
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Re: FEH & MMH owners with NAV radios...
So it took them 3 weeks to respond and they did so by leaving me a voicemail. The general gist of it was that "they appreciated my feedback, but that I should address these issues with the dealership". I wish I had been home to take the call so that I could ask them who built the car, advertised the car, printed the brochure, printed and affixed the window sticker, produced their website, and educated the dealer. I think the answer to all of those questions is Ford Motor Company....and therefore, Ford Motor Company is responsible for the screwup not the dealer. I think they left a number so I'll try calling them back.
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Re: FEH & MMH owners with NAV radios...
I believe I still have all the original printed brochures. When I get home I'll look and see what they say.
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Re: FEH & MMH owners with NAV radios...
I've got the MMH brochure which is peppered with claims that the Hybrid system is compatible with both Sirius and MP3 CDs. Either I have a newer FEH brochure that had it removed or they never mention either of them. The FEH brochure has very little information so it probably just isn't in there.
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Re: FEH & MMH owners with NAV radios...
Originally Posted by Tim K
I've got the MMH brochure which is peppered with claims that the Hybrid system is compatible with both Sirius and MP3 CDs. Either I have a newer FEH brochure that had it removed or they never mention either of them. The FEH brochure has very little information so it probably just isn't in there.
However, I did notice there is a wiring harness available in the 06 FEH accessories catalog for MP3 players. The part is located on page 6 of the pdf file for the 2006 FEH accessories catalog (downloadabled from FordAccessories.com ) is is part number 19C142 and is titled "TripTunes". Hope this helps. |
Re: FEH & MMH owners with NAV radios...
I checked the brochures for the FEH. Nothing I got specifically said MP3 Capable.
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