Sales Halted and Production Stopped.
#21
02-03-2010, 11:10 AM
Re: Sales Halted and Production Stopped.
Just received an e-mail from my dealer:
My name is Mark Fusselman, General Sales Manager of Elk Grove Toyota and Scion. I wanted to personally let you know that Elk Grove Toyota is fully aware of the recent accelerator pedal Special Service Campaign (SSC) announcement and we are in constant communications with Toyota regarding this issue.
Elk Grove Toyota is committed to providing our customers with the most accurate and up-to-date information that we are receiving from Toyota. It is important to note that Toyota tells us that the condition stated is extremely rare and generally does not occur suddenly. The problem seems to occur most often when the pedal mechanism becomes worn, and under certain humidity and temperature conditions, the accelerator pedal may become harder to depress, slower to return, or in the worst case, stick in a partially depressed position.
Below you will find the information regarding which vehicles are affected, which vehicles are for sale and what to do if your vehicle is affected by the Special Service Campaign (Q & A). You can also call Toyota’s Customer Experience Center at (800)-331-4331. This hotline will prompt you to listen to the frequently asked questions or you can talk to a live representative. Additionally you can visit www.toyota.com for more information. Elk Grove Toyota has over 200 new or pre-owned vehicles for sale that are not affected by the voluntary recall.
These vehicles are NOT affected by the Special Service Campaign and are available for immediate delivery:
• All Scions
• 4Runners
• Camrys with VINs that begin with “JT”
• Camrys with VINs that begin with “4T1” but have Denzo accelerator pedals
• Camry Hybrids • Corollas with VINs that begin with “JT”
• FJ Cruisers
• Highlanders with VINs that begin with “JT”
• Highlander Hybrids
• Land Cruisers
• Prius'
• RAV4s with VINs that begin with “JT”
• Siennas
• Solaras
• Tacomas
• Venzas
• Yaris'
The following new and used vehicles ARE affected by the voluntary Special Service Campaign:
• Avalon – All 2005-2010 models
• Camry – 2007-2010 models with VINs that begin with “4T” and that have CTS accelerator pedals
• Corolla - 2009-2010 models with VINs that begin with “1NX”or “2T1”
• Highlander – 2010 models with VINs beginning with “5TD”
• Matrix- All 2009 and 2010 models
• RAV4 – 2009-2010 models with VINs beginning with “2T3”
This voluntary SSC is a testament to Toyota’s dedication to their “customers first” philosophy. We are confident that Toyota’s fix is a permanent solution to the problem. We will update you soon as the need arises.
Toyota Answers Customer Questions About The Solution For Sticking Accelerator Pedals:
1. What is the solution Toyota announced to fix sticking accelerator pedals?
Toyota’s engineers have developed and rigorously tested a solution that is both effective and simple. A precision-cut steel reinforcement bar will be installed into the accelerator pedal assembly, thereby eliminating the excess friction that has caused pedals to stick in rare instances.
2. What is the problem that could cause accelerators to stick?
The issue involves a friction device in the pedal designed to provide the proper “feel” by adding resistance and making the pedal steady and stable. This friction device includes a “shoe” that rubs against an adjoining surface during normal pedal operation. Due to the materials used, wear and environmental conditions, these surfaces may, over time, begin to stick and release instead of operating smoothly. In some cases, friction could increase to a point that the pedal is slow to return to the idle position or, in rare cases, the pedal sticks, leaving the throttle partially open.
3. How does a steel reinforcement bar solve this problem?
The steel reinforcement bar will reduce the surface tension between the friction shoe and the adjoining surface. With this reinforcement in place, the excess friction that can cause the pedal to stick is eliminated.
4. How does Toyota know that this solution will be effective?
We have confirmed the effectiveness of the newly reinforced pedals through rigorous testing on pedal assemblies that had previously shown a tendency to stick. Nothing is more important to Toyota than the safety and satisfaction of our customers, and we have high confidence in our solution for fixing our customers’ vehicles.
5. When can I get my vehicle fixed?
We will begin contacting customers to let them know when to bring in their vehicles for the fix, and some of them will be notified as early as this week. At Toyota, our highest priority has been to quickly and effectively address the needs of owners of affected vehicles. Parts to reinforce the pedals are already being shipped for use by dealers, and many Toyota dealers will work extended hours to complete the Special Service Campaign as quickly and conveniently as possible -- some even staying open 24 hours a day.
6. How long will it take for a dealer to repair my automobile?
The actual repair involves about 30 minutes’ work.
7. Is the repair covered by warranty?
Will drivers have to pay any money out of pocket for this work? Toyota will cover all repair costs associated with this work.
8. Does the reinforced pedal feel any different?
Drivers should not notice any change in the feel of the pedal.
9. Is my car safe to drive if it has not yet received this solution?
To be clear, the condition is rare and generally does not occur suddenly. It can occur when the pedal mechanism becomes worn and, in certain conditions, the accelerator pedal may become harder to depress, slower to return or, in the worst case, stuck in a partially depressed position. Customers who experience an accelerator pedal that is hard to depress, slow to return or is unsmooth during operation should drive the vehicle to a safe location, shut off the engine and contact a Toyota dealer for assistance In the event that a driver experiences an accelerator pedal that sticks in a partially open throttle position or returns slowly to idle position, the vehicle can be controlled with firm and steady application of the brakes. The brakes should not be pumped repeatedly because it could deplete vacuum assist, requiring stronger brake pedal pressure. The vehicle should be driven to the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance.
10. What if my vehicle is also affected by the floor mat Special Service Campaign?
Which will be addressed first? We are working to coordinate the pedal entrapment and the sticking pedal to minimize the number of customers who will have to have two service visits.
11. What do I do if I experience a sticking accelerator pedal before my car receives the remedy? Should I bring my car to a dealer?
Customers who experience an accelerator pedal that is hard to depress, slow to return or is unsmooth during operation should drive the vehicle to a safe location, shut off the engine and contact a Toyota dealer contacted for assistance. Otherwise, no action is required at this time unless you feel you are experiencing this condition. We will begin contacting customers to let them know when to bring in their vehicles for the fix, and some of them will be notified as early as this week.
12. Can I return my vehicle to Toyota if I purchased it in the five-day period between when the Special Service Campaign was announced and Toyota stopped the sale on my vehicle? What are my options?
Toyota will work with customers who have concerns about their new vehicles on a case-by-case basis.
13. Which models are affected by the sticky accelerator pedal SSC/stop sale? Toyota’s accelerator pedal SSC and suspension of sales is confined to the following Toyota Division vehicles: * Certain 2009-2010 RAV4, * Certain 2009-2010 Corolla, * 2009-2010 Matrix, * 2005-2010 Avalon, * Certain 2007-2010 Camry, * Certain 2010 Highlander, * 2007-2010 Tundra, * 2008-2010 Sequoia Highlander hybrids and Camry hybrids are not affected by this action and will remain for sale. Further, Camry, RAV 4, Corolla and Highlander vehicles with VINs that begin with "J" are not affected.
14. What is a “VIN” and how do I find it on my automobile?
A Vehicle Identification Number (VIN) is a 17-character sequence of numbers and letters that is used by the automobile industry to uniquely identify motor vehicles. It can be viewed through the windshield on the driver’s side at the front of the dashboard. In addition, the VIN number is also located on a sticker located the driver’s side pillar, with the tire inflation information and on the vehicle’s registration.
15. Why are mechanically similar Lexus and Scion vehicles not affected by this SSC?
The Special Service Campaign affected pedal is confined to one of Toyota’s suppliers. That supplier’s pedals are not used on Lexus and Scion vehicles.
Sincerely,
Mark Fusselman
General Manager
Elk Grove Toyota
My name is Mark Fusselman, General Sales Manager of Elk Grove Toyota and Scion. I wanted to personally let you know that Elk Grove Toyota is fully aware of the recent accelerator pedal Special Service Campaign (SSC) announcement and we are in constant communications with Toyota regarding this issue.
Elk Grove Toyota is committed to providing our customers with the most accurate and up-to-date information that we are receiving from Toyota. It is important to note that Toyota tells us that the condition stated is extremely rare and generally does not occur suddenly. The problem seems to occur most often when the pedal mechanism becomes worn, and under certain humidity and temperature conditions, the accelerator pedal may become harder to depress, slower to return, or in the worst case, stick in a partially depressed position.
Below you will find the information regarding which vehicles are affected, which vehicles are for sale and what to do if your vehicle is affected by the Special Service Campaign (Q & A). You can also call Toyota’s Customer Experience Center at (800)-331-4331. This hotline will prompt you to listen to the frequently asked questions or you can talk to a live representative. Additionally you can visit www.toyota.com for more information. Elk Grove Toyota has over 200 new or pre-owned vehicles for sale that are not affected by the voluntary recall.
These vehicles are NOT affected by the Special Service Campaign and are available for immediate delivery:
• All Scions
• 4Runners
• Camrys with VINs that begin with “JT”
• Camrys with VINs that begin with “4T1” but have Denzo accelerator pedals
• Camry Hybrids • Corollas with VINs that begin with “JT”
• FJ Cruisers
• Highlanders with VINs that begin with “JT”
• Highlander Hybrids
• Land Cruisers
• Prius'
• RAV4s with VINs that begin with “JT”
• Siennas
• Solaras
• Tacomas
• Venzas
• Yaris'
The following new and used vehicles ARE affected by the voluntary Special Service Campaign:
• Avalon – All 2005-2010 models
• Camry – 2007-2010 models with VINs that begin with “4T” and that have CTS accelerator pedals
• Corolla - 2009-2010 models with VINs that begin with “1NX”or “2T1”
• Highlander – 2010 models with VINs beginning with “5TD”
• Matrix- All 2009 and 2010 models
• RAV4 – 2009-2010 models with VINs beginning with “2T3”
This voluntary SSC is a testament to Toyota’s dedication to their “customers first” philosophy. We are confident that Toyota’s fix is a permanent solution to the problem. We will update you soon as the need arises.
Toyota Answers Customer Questions About The Solution For Sticking Accelerator Pedals:
1. What is the solution Toyota announced to fix sticking accelerator pedals?
Toyota’s engineers have developed and rigorously tested a solution that is both effective and simple. A precision-cut steel reinforcement bar will be installed into the accelerator pedal assembly, thereby eliminating the excess friction that has caused pedals to stick in rare instances.
2. What is the problem that could cause accelerators to stick?
The issue involves a friction device in the pedal designed to provide the proper “feel” by adding resistance and making the pedal steady and stable. This friction device includes a “shoe” that rubs against an adjoining surface during normal pedal operation. Due to the materials used, wear and environmental conditions, these surfaces may, over time, begin to stick and release instead of operating smoothly. In some cases, friction could increase to a point that the pedal is slow to return to the idle position or, in rare cases, the pedal sticks, leaving the throttle partially open.
3. How does a steel reinforcement bar solve this problem?
The steel reinforcement bar will reduce the surface tension between the friction shoe and the adjoining surface. With this reinforcement in place, the excess friction that can cause the pedal to stick is eliminated.
4. How does Toyota know that this solution will be effective?
We have confirmed the effectiveness of the newly reinforced pedals through rigorous testing on pedal assemblies that had previously shown a tendency to stick. Nothing is more important to Toyota than the safety and satisfaction of our customers, and we have high confidence in our solution for fixing our customers’ vehicles.
5. When can I get my vehicle fixed?
We will begin contacting customers to let them know when to bring in their vehicles for the fix, and some of them will be notified as early as this week. At Toyota, our highest priority has been to quickly and effectively address the needs of owners of affected vehicles. Parts to reinforce the pedals are already being shipped for use by dealers, and many Toyota dealers will work extended hours to complete the Special Service Campaign as quickly and conveniently as possible -- some even staying open 24 hours a day.
6. How long will it take for a dealer to repair my automobile?
The actual repair involves about 30 minutes’ work.
7. Is the repair covered by warranty?
Will drivers have to pay any money out of pocket for this work? Toyota will cover all repair costs associated with this work.
8. Does the reinforced pedal feel any different?
Drivers should not notice any change in the feel of the pedal.
9. Is my car safe to drive if it has not yet received this solution?
To be clear, the condition is rare and generally does not occur suddenly. It can occur when the pedal mechanism becomes worn and, in certain conditions, the accelerator pedal may become harder to depress, slower to return or, in the worst case, stuck in a partially depressed position. Customers who experience an accelerator pedal that is hard to depress, slow to return or is unsmooth during operation should drive the vehicle to a safe location, shut off the engine and contact a Toyota dealer for assistance In the event that a driver experiences an accelerator pedal that sticks in a partially open throttle position or returns slowly to idle position, the vehicle can be controlled with firm and steady application of the brakes. The brakes should not be pumped repeatedly because it could deplete vacuum assist, requiring stronger brake pedal pressure. The vehicle should be driven to the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance.
10. What if my vehicle is also affected by the floor mat Special Service Campaign?
Which will be addressed first? We are working to coordinate the pedal entrapment and the sticking pedal to minimize the number of customers who will have to have two service visits.
11. What do I do if I experience a sticking accelerator pedal before my car receives the remedy? Should I bring my car to a dealer?
Customers who experience an accelerator pedal that is hard to depress, slow to return or is unsmooth during operation should drive the vehicle to a safe location, shut off the engine and contact a Toyota dealer contacted for assistance. Otherwise, no action is required at this time unless you feel you are experiencing this condition. We will begin contacting customers to let them know when to bring in their vehicles for the fix, and some of them will be notified as early as this week.
12. Can I return my vehicle to Toyota if I purchased it in the five-day period between when the Special Service Campaign was announced and Toyota stopped the sale on my vehicle? What are my options?
Toyota will work with customers who have concerns about their new vehicles on a case-by-case basis.
13. Which models are affected by the sticky accelerator pedal SSC/stop sale? Toyota’s accelerator pedal SSC and suspension of sales is confined to the following Toyota Division vehicles: * Certain 2009-2010 RAV4, * Certain 2009-2010 Corolla, * 2009-2010 Matrix, * 2005-2010 Avalon, * Certain 2007-2010 Camry, * Certain 2010 Highlander, * 2007-2010 Tundra, * 2008-2010 Sequoia Highlander hybrids and Camry hybrids are not affected by this action and will remain for sale. Further, Camry, RAV 4, Corolla and Highlander vehicles with VINs that begin with "J" are not affected.
14. What is a “VIN” and how do I find it on my automobile?
A Vehicle Identification Number (VIN) is a 17-character sequence of numbers and letters that is used by the automobile industry to uniquely identify motor vehicles. It can be viewed through the windshield on the driver’s side at the front of the dashboard. In addition, the VIN number is also located on a sticker located the driver’s side pillar, with the tire inflation information and on the vehicle’s registration.
15. Why are mechanically similar Lexus and Scion vehicles not affected by this SSC?
The Special Service Campaign affected pedal is confined to one of Toyota’s suppliers. That supplier’s pedals are not used on Lexus and Scion vehicles.
Sincerely,
Mark Fusselman
General Manager
Elk Grove Toyota
#22
02-04-2010, 09:17 AM
Consumer Reports: Reaction Overblown
"David Champion, director of automobile testing for Consumer Reports magazine, said the reaction to the recall was overblown.
"When you look at the statistics we are putting an awful lot of effort on a very small risk," he said.
"There has been something like 2,000 complaints of unintended acceleration in some 20 million Toyota vehicles -- it's almost like trying to find a needle in a haystack."
Champion lamented as "unfortunate" that it took the death of an off-duty California state trooper and three members of his family to prompt Toyota to issue a mass recall in September to address the problem.
But he said a congressional investigation was an "overreaction" and noted that the "sticky" pedal problem that caused Toyota to halt production and sales of eight models last month was not linked to any accidents or injuries.
"I'm sure it's going to hurt Toyota in the short term over the next year or so," Champion said.
"But if their products are as good as they have been in the past, we're going to see that Toyota's going to bounce back as Ford has from the Firestone (tire recall) fiasco."
http://www.google.com/hostednews/afp...T0FXa8DxrjjLwA
"When you look at the statistics we are putting an awful lot of effort on a very small risk," he said.
"There has been something like 2,000 complaints of unintended acceleration in some 20 million Toyota vehicles -- it's almost like trying to find a needle in a haystack."
Champion lamented as "unfortunate" that it took the death of an off-duty California state trooper and three members of his family to prompt Toyota to issue a mass recall in September to address the problem.
But he said a congressional investigation was an "overreaction" and noted that the "sticky" pedal problem that caused Toyota to halt production and sales of eight models last month was not linked to any accidents or injuries.
"I'm sure it's going to hurt Toyota in the short term over the next year or so," Champion said.
"But if their products are as good as they have been in the past, we're going to see that Toyota's going to bounce back as Ford has from the Firestone (tire recall) fiasco."
http://www.google.com/hostednews/afp...T0FXa8DxrjjLwA
#23
02-04-2010, 09:43 AM
Re: Sales Halted and Production Stopped.
I see. So there are problems with Toyotas and you see fit to compliment that company and bash an American car company? Incredible. I really feel sorry for the American auto workers and car companies with people like you who live in America and have this "Americans are inferior" attitude.
#25
02-04-2010, 01:02 PM
Re: Sales Halted and Production Stopped.
"But the largest chunk of Toyota's design, research and development operations still take place in Japan, Klier pointed out."
http://money.cnn.com/2009/10/12/auto...ion=2009101207
" "When it comes to longer term benefits, a lot of activity happens in the country in which the company's world headquarters is domiciled," said Thomas Klier, an economist with the Federal Reserve Bank of Chicago who has written extensively on the auto industry.
Klier says that buying a Ford or General Motors car is still better for the American economy and for American workers, even if the particular vehicle you're buying was built in Mexico, Canada or Korea. "
Please, let's get the facts straight before we start blaming American workers for the Toyota acceleration problem. And I thought I had heard it all.
Next time, why not give your own home made automobiles a try? You will likely be very surprised by the quality. And you will be helping the struggling ecomony!
#26
02-04-2010, 01:46 PM
Re: Sales Halted and Production Stopped.
Ford, on the other hand remains a possibility.
However, since I have over 20 years of extremely satisfying Toyota experiences, I'd be hard pressed to consider switching. I could care less where the research and development takes place. All vehicles are global. All parts come from somewhere.
I purchase products from people who deliver quality and value at an affordable price.
I also get frightened when I consider how much of the purchase price of the car goes to support outrageously bloated union wages and benefits (and jobs banks, recently eliminated).
Last edited by haroldo; 02-04-2010 at 02:18 PM.
#27
02-04-2010, 03:50 PM
Re: Sales Halted and Production Stopped.
The only thing this was is a publicity stunt by the media to wreck Toyota. 1.5 billion so far. we also took a giant hit on the value on our vehicals. you cannot even trade them rite now. You want to wreck any company just pull this chit!!!!
#28
02-04-2010, 04:36 PM
Re: Sales Halted and Production Stopped.
Are union jobs and salaries something to begrudge? Or do we want to be like Japan and live in an unfullfilling society that has an astronomical suicide rate?
"The total number of Japanese suicides is roughly equal to that of the entire United States, a country that has more than twice Japan's population. To put the latest data in context, in today's Japan one is roughly five times as likely to die by one's own hand as to be killed in a traffic accident."
http://www.atimes.com/atimes/Japan/FG28Dh01.html
You try living like a "worker bee" - when you have a brain and are made to live like a worker bee you self-destruct (i.e. suicide). Asking for decent union wages is not a crime. Trying to compete with worker bees who sacrifice human dignity is not easy.
Those are my lasts words here folks. Now go on, bash me all you want.
Hopefully, some of you will think about my comments and buy American or move to Japan!
I sincerely wish you all safe driving.
#29
02-04-2010, 04:58 PM
Re: Sales Halted and Production Stopped.
Absolutely!
The unions gutted and gouged the big three until they were uncompetitive and driven to bankruptcy. Unions brought a once proud industry to their knees and into ruin.
So, yeah, I think they're to be avoided.
Remember, it was the unions that demanded that employees get paid full salary to sit in a room for 40 hours a week ...and do nothing...when there was no demand for their services.
Union autoworkers made $30/hour more than their non-union counterpart.
Ultimately, the cost of the car gets inflated to pay the differential.
Do I want to pay up for a car that supports that mentality?
When I have a choice, I'd shop non-union every time.
The unions gutted and gouged the big three until they were uncompetitive and driven to bankruptcy. Unions brought a once proud industry to their knees and into ruin.
So, yeah, I think they're to be avoided.
Remember, it was the unions that demanded that employees get paid full salary to sit in a room for 40 hours a week ...and do nothing...when there was no demand for their services.
Union autoworkers made $30/hour more than their non-union counterpart.
Ultimately, the cost of the car gets inflated to pay the differential.
Do I want to pay up for a car that supports that mentality?
When I have a choice, I'd shop non-union every time.
#30
02-04-2010, 05:37 PM
Ridiculously Active Enthusiast
Join Date: Sep 2006
Location: Beautiful Pacific NW
Posts: 1,678
Re: Sales Halted and Production Stopped.
Just received an e-mail from my dealer:
My name is Mark Fusselman, General Sales Manager of Elk Grove Toyota and Scion. I wanted to personally let you know that Elk Grove Toyota is fully aware of the recent accelerator pedal Special Service Campaign (SSC) announcement and we are in constant communications with Toyota regarding this issue.
Elk Grove Toyota is committed to providing our customers with the most accurate and up-to-date information that we are receiving from Toyota. It is important to note that Toyota tells us that the condition stated is extremely rare and
generally does not occur suddenly.
Then wouldn't you think that there would have been numerous interim complaints about "simple" sticking or slow return to idle incidents...??
Or did the dealers simply ignore or sweep those complaints under the carpet as instructed.?
The problem seems to occur most often when the pedal mechanism becomes worn, and under certain humidity and temperature conditions, the accelerator pedal may become harder to depress, slower to return, or in the worst case, stick in a partially depressed position.
Below you will find the information regarding which vehicles are affected, which vehicles are for sale and what to do if your vehicle is affected by the Special Service Campaign (Q & A). You can also call Toyota’s Customer Experience Center at (800)-331-4331. This hotline will prompt you to listen to the frequently asked questions or you can talk to a live representative. Additionally you can visit www.toyota.com for more information. Elk Grove Toyota has over 200 new or pre-owned vehicles for sale that are not affected by the voluntary recall.
These vehicles are NOT affected by the Special Service Campaign and are available for immediate delivery:
• All Scions
• 4Runners
• Camrys with VINs that begin with “JT”
• Camrys with VINs that begin with “4T1” but have Denzo accelerator pedals
• Camry Hybrids • Corollas with VINs that begin with “JT”
• FJ Cruisers
• Highlanders with VINs that begin with “JT”
• Highlander Hybrids
• Land Cruisers
• Prius'
• RAV4s with VINs that begin with “JT”
• Siennas
• Solaras
• Tacomas
• Venzas
• Yaris'
The following new and used vehicles ARE affected by the voluntary Special Service Campaign:
• Avalon – All 2005-2010 models
• Camry – 2007-2010 models with VINs that begin with “4T” and that have CTS accelerator pedals
• Corolla - 2009-2010 models with VINs that begin with “1NX”or “2T1”
• Highlander – 2010 models with VINs beginning with “5TD”
• Matrix- All 2009 and 2010 models
• RAV4 – 2009-2010 models with VINs beginning with “2T3”
This voluntary SSC is a testament to Toyota’s dedication to their “customers first” philosophy. We are confident that Toyota’s fix is a permanent solution to the problem. We will update you soon as the need arises.
Toyota Answers Customer Questions About The Solution For Sticking Accelerator Pedals:
1. What is the solution Toyota announced to fix sticking accelerator pedals?
Toyota’s engineers have developed and rigorously tested a solution that is both effective and simple. A precision-cut steel reinforcement bar will be installed into the accelerator pedal assembly, thereby eliminating the excess friction that has caused pedals to stick in rare instances.
2. What is the problem that could cause accelerators to stick?
The issue involves a friction device in the pedal designed to provide the proper “feel” by adding resistance and making the pedal steady and stable. This friction device includes a “shoe” that rubs against an adjoining surface during normal pedal operation. Due to the materials used, wear and environmental conditions, these surfaces may, over time, begin to stick and release instead of operating smoothly. In some cases, friction could increase to a point that the pedal is slow to return to the idle position or, in rare cases, the pedal sticks, leaving the throttle partially open.
3. How does a steel reinforcement bar solve this problem?
The steel reinforcement bar will reduce the surface tension between the friction shoe and the adjoining surface. With this reinforcement in place, the excess friction that can cause the pedal to stick is eliminated.
4. How does Toyota know that this solution will be effective?
We have confirmed the effectiveness of the newly reinforced pedals through rigorous testing on pedal assemblies that had previously shown a tendency to stick. Nothing is more important to Toyota than the safety and satisfaction of our customers, and we have high confidence in our solution for fixing our customers’ vehicles.
5. When can I get my vehicle fixed?
We will begin contacting customers to let them know when to bring in their vehicles for the fix, and some of them will be notified as early as this week. At Toyota, our highest priority has been to quickly and effectively address the needs of owners of affected vehicles. Parts to reinforce the pedals are already being shipped for use by dealers, and many Toyota dealers will work extended hours to complete the Special Service Campaign as quickly and conveniently as possible -- some even staying open 24 hours a day.
6. How long will it take for a dealer to repair my automobile?
The actual repair involves about 30 minutes’ work.
7. Is the repair covered by warranty?
Will drivers have to pay any money out of pocket for this work? Toyota will cover all repair costs associated with this work.
8. Does the reinforced pedal feel any different?
Drivers should not notice any change in the feel of the pedal.
9. Is my car safe to drive if it has not yet received this solution?
To be clear, the condition is rare and generally does not occur suddenly. It can occur when the pedal mechanism becomes worn and, in certain conditions, the accelerator pedal may become harder to depress, slower to return or, in the worst case, stuck in a partially depressed position. Customers who experience an accelerator pedal that is hard to depress, slow to return or is unsmooth during operation should drive the vehicle to a safe location, shut off the engine and contact a Toyota dealer for assistance In the event that a driver experiences an accelerator pedal that sticks in a partially open throttle position or returns slowly to idle position, the vehicle can be controlled with firm and steady application of the brakes. The brakes should not be pumped repeatedly because it could deplete vacuum assist, requiring stronger brake pedal pressure. The vehicle should be driven to the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance.
10. What if my vehicle is also affected by the floor mat Special Service Campaign?
Which will be addressed first? We are working to coordinate the pedal entrapment and the sticking pedal to minimize the number of customers who will have to have two service visits.
11. What do I do if I experience a sticking accelerator pedal before my car receives the remedy? Should I bring my car to a dealer?
Customers who experience an accelerator pedal that is hard to depress, slow to return or is unsmooth during operation should drive the vehicle to a safe location, shut off the engine and contact a Toyota dealer contacted for assistance. Otherwise, no action is required at this time unless you feel you are experiencing this condition. We will begin contacting customers to let them know when to bring in their vehicles for the fix, and some of them will be notified as early as this week.
12. Can I return my vehicle to Toyota if I purchased it in the five-day period between when the Special Service Campaign was announced and Toyota stopped the sale on my vehicle? What are my options?
Toyota will work with customers who have concerns about their new vehicles on a case-by-case basis.
13. Which models are affected by the sticky accelerator pedal SSC/stop sale? Toyota’s accelerator pedal SSC and suspension of sales is confined to the following Toyota Division vehicles: * Certain 2009-2010 RAV4, * Certain 2009-2010 Corolla, * 2009-2010 Matrix, * 2005-2010 Avalon, * Certain 2007-2010 Camry, * Certain 2010 Highlander, * 2007-2010 Tundra, * 2008-2010 Sequoia Highlander hybrids and Camry hybrids are not affected by this action and will remain for sale. Further, Camry, RAV 4, Corolla and Highlander vehicles with VINs that begin with "J" are not affected.
14. What is a “VIN” and how do I find it on my automobile?
A Vehicle Identification Number (VIN) is a 17-character sequence of numbers and letters that is used by the automobile industry to uniquely identify motor vehicles. It can be viewed through the windshield on the driver’s side at the front of the dashboard. In addition, the VIN number is also located on a sticker located the driver’s side pillar, with the tire inflation information and on the vehicle’s registration.
15. Why are mechanically similar Lexus and Scion vehicles not affected by this SSC?
The Special Service Campaign affected pedal is confined to one of Toyota’s suppliers. That supplier’s pedals are not used on Lexus and Scion vehicles.
Sincerely,
Mark Fusselman
General Manager
Elk Grove Toyota
My name is Mark Fusselman, General Sales Manager of Elk Grove Toyota and Scion. I wanted to personally let you know that Elk Grove Toyota is fully aware of the recent accelerator pedal Special Service Campaign (SSC) announcement and we are in constant communications with Toyota regarding this issue.
Elk Grove Toyota is committed to providing our customers with the most accurate and up-to-date information that we are receiving from Toyota. It is important to note that Toyota tells us that the condition stated is extremely rare and
generally does not occur suddenly.
Then wouldn't you think that there would have been numerous interim complaints about "simple" sticking or slow return to idle incidents...??
Or did the dealers simply ignore or sweep those complaints under the carpet as instructed.?
The problem seems to occur most often when the pedal mechanism becomes worn, and under certain humidity and temperature conditions, the accelerator pedal may become harder to depress, slower to return, or in the worst case, stick in a partially depressed position.
Below you will find the information regarding which vehicles are affected, which vehicles are for sale and what to do if your vehicle is affected by the Special Service Campaign (Q & A). You can also call Toyota’s Customer Experience Center at (800)-331-4331. This hotline will prompt you to listen to the frequently asked questions or you can talk to a live representative. Additionally you can visit www.toyota.com for more information. Elk Grove Toyota has over 200 new or pre-owned vehicles for sale that are not affected by the voluntary recall.
These vehicles are NOT affected by the Special Service Campaign and are available for immediate delivery:
• All Scions
• 4Runners
• Camrys with VINs that begin with “JT”
• Camrys with VINs that begin with “4T1” but have Denzo accelerator pedals
• Camry Hybrids • Corollas with VINs that begin with “JT”
• FJ Cruisers
• Highlanders with VINs that begin with “JT”
• Highlander Hybrids
• Land Cruisers
• Prius'
• RAV4s with VINs that begin with “JT”
• Siennas
• Solaras
• Tacomas
• Venzas
• Yaris'
The following new and used vehicles ARE affected by the voluntary Special Service Campaign:
• Avalon – All 2005-2010 models
• Camry – 2007-2010 models with VINs that begin with “4T” and that have CTS accelerator pedals
• Corolla - 2009-2010 models with VINs that begin with “1NX”or “2T1”
• Highlander – 2010 models with VINs beginning with “5TD”
• Matrix- All 2009 and 2010 models
• RAV4 – 2009-2010 models with VINs beginning with “2T3”
This voluntary SSC is a testament to Toyota’s dedication to their “customers first” philosophy. We are confident that Toyota’s fix is a permanent solution to the problem. We will update you soon as the need arises.
Toyota Answers Customer Questions About The Solution For Sticking Accelerator Pedals:
1. What is the solution Toyota announced to fix sticking accelerator pedals?
Toyota’s engineers have developed and rigorously tested a solution that is both effective and simple. A precision-cut steel reinforcement bar will be installed into the accelerator pedal assembly, thereby eliminating the excess friction that has caused pedals to stick in rare instances.
2. What is the problem that could cause accelerators to stick?
The issue involves a friction device in the pedal designed to provide the proper “feel” by adding resistance and making the pedal steady and stable. This friction device includes a “shoe” that rubs against an adjoining surface during normal pedal operation. Due to the materials used, wear and environmental conditions, these surfaces may, over time, begin to stick and release instead of operating smoothly. In some cases, friction could increase to a point that the pedal is slow to return to the idle position or, in rare cases, the pedal sticks, leaving the throttle partially open.
3. How does a steel reinforcement bar solve this problem?
The steel reinforcement bar will reduce the surface tension between the friction shoe and the adjoining surface. With this reinforcement in place, the excess friction that can cause the pedal to stick is eliminated.
4. How does Toyota know that this solution will be effective?
We have confirmed the effectiveness of the newly reinforced pedals through rigorous testing on pedal assemblies that had previously shown a tendency to stick. Nothing is more important to Toyota than the safety and satisfaction of our customers, and we have high confidence in our solution for fixing our customers’ vehicles.
5. When can I get my vehicle fixed?
We will begin contacting customers to let them know when to bring in their vehicles for the fix, and some of them will be notified as early as this week. At Toyota, our highest priority has been to quickly and effectively address the needs of owners of affected vehicles. Parts to reinforce the pedals are already being shipped for use by dealers, and many Toyota dealers will work extended hours to complete the Special Service Campaign as quickly and conveniently as possible -- some even staying open 24 hours a day.
6. How long will it take for a dealer to repair my automobile?
The actual repair involves about 30 minutes’ work.
7. Is the repair covered by warranty?
Will drivers have to pay any money out of pocket for this work? Toyota will cover all repair costs associated with this work.
8. Does the reinforced pedal feel any different?
Drivers should not notice any change in the feel of the pedal.
9. Is my car safe to drive if it has not yet received this solution?
To be clear, the condition is rare and generally does not occur suddenly. It can occur when the pedal mechanism becomes worn and, in certain conditions, the accelerator pedal may become harder to depress, slower to return or, in the worst case, stuck in a partially depressed position. Customers who experience an accelerator pedal that is hard to depress, slow to return or is unsmooth during operation should drive the vehicle to a safe location, shut off the engine and contact a Toyota dealer for assistance In the event that a driver experiences an accelerator pedal that sticks in a partially open throttle position or returns slowly to idle position, the vehicle can be controlled with firm and steady application of the brakes. The brakes should not be pumped repeatedly because it could deplete vacuum assist, requiring stronger brake pedal pressure. The vehicle should be driven to the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance.
10. What if my vehicle is also affected by the floor mat Special Service Campaign?
Which will be addressed first? We are working to coordinate the pedal entrapment and the sticking pedal to minimize the number of customers who will have to have two service visits.
11. What do I do if I experience a sticking accelerator pedal before my car receives the remedy? Should I bring my car to a dealer?
Customers who experience an accelerator pedal that is hard to depress, slow to return or is unsmooth during operation should drive the vehicle to a safe location, shut off the engine and contact a Toyota dealer contacted for assistance. Otherwise, no action is required at this time unless you feel you are experiencing this condition. We will begin contacting customers to let them know when to bring in their vehicles for the fix, and some of them will be notified as early as this week.
12. Can I return my vehicle to Toyota if I purchased it in the five-day period between when the Special Service Campaign was announced and Toyota stopped the sale on my vehicle? What are my options?
Toyota will work with customers who have concerns about their new vehicles on a case-by-case basis.
13. Which models are affected by the sticky accelerator pedal SSC/stop sale? Toyota’s accelerator pedal SSC and suspension of sales is confined to the following Toyota Division vehicles: * Certain 2009-2010 RAV4, * Certain 2009-2010 Corolla, * 2009-2010 Matrix, * 2005-2010 Avalon, * Certain 2007-2010 Camry, * Certain 2010 Highlander, * 2007-2010 Tundra, * 2008-2010 Sequoia Highlander hybrids and Camry hybrids are not affected by this action and will remain for sale. Further, Camry, RAV 4, Corolla and Highlander vehicles with VINs that begin with "J" are not affected.
14. What is a “VIN” and how do I find it on my automobile?
A Vehicle Identification Number (VIN) is a 17-character sequence of numbers and letters that is used by the automobile industry to uniquely identify motor vehicles. It can be viewed through the windshield on the driver’s side at the front of the dashboard. In addition, the VIN number is also located on a sticker located the driver’s side pillar, with the tire inflation information and on the vehicle’s registration.
15. Why are mechanically similar Lexus and Scion vehicles not affected by this SSC?
The Special Service Campaign affected pedal is confined to one of Toyota’s suppliers. That supplier’s pedals are not used on Lexus and Scion vehicles.
Sincerely,
Mark Fusselman
General Manager
Elk Grove Toyota
